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Our services

Our services
Updated: 20 Apr 2021
Updated: 20 Apr 2021

We deliver a range of consular services for Australians overseas. These include travel advice, notarial services, passports, consular support and crisis response.

When consular leaves its mark

Consular services/ Consular state of play/ Case studies/ When consular leaves its mark
Updated: 24 Nov 2023
Updated: 24 Nov 2023

Cristina, a consular officer in Portugal, reflects on assisting bereaved family and friends when their travel companion unexpectedly died in Lisbon.

Staying safe when there's a natural disaster

Before you go/ Safety/ Staying safe when there's a natural disaster
Updated: 13 Feb 2023
Updated: 13 Feb 2023

A disaster can happen anywhere, anytime. However, some destinations experience certain types of natural disasters more often.

Before you buy

Choice travel insurance buying guide/ Before you buy
Updated: 29 Nov 2024
Updated: 29 Nov 2024

Before you commit to a policy, make sure you've thought about these 5 things.

Earthquakes and tsunamis

Before you go/ Safety/ Earthquakes and tsunamis
Updated: 04 Nov 2022
Updated: 04 Nov 2022

Learn how to stay safe and avoid danger if you're travelling to a country where earthquakes are common.

The basics

Before you go/ The basics
Updated: 23 May 2024
Updated: 23 May 2024

A handy checklist to tell you what you need to do before you head off on your trip.

Taking care of your health

Before you go/ Taking care of your health
Updated: 07 May 2024
Updated: 07 May 2024

Explore this page for travel health advice for Australians travelling overseas. Your health is your responsibility, and prevention is better than cure.

Going overseas to study

Before you go/ Activities/ Going overseas to study
Updated: 12 Jul 2024
Updated: 12 Jul 2024

Studying overseas can be exciting and rewarding. Whether you're doing a quick school trip or an extended university exchange, it's important to be prepared.

Reducing the risk of assault

Before you go/ Safety/ Reducing the risk of assault
Updated: 21 Sep 2021
Updated: 21 Sep 2021

Read our general advice on reducing your risk of being assaulted. See practical tips on staying safe and avoiding danger.

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Emergency consular assistance

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For how we can help you overseas see the Consular Services Charter.

Enquiries and feedback

For non-urgent enquiries, or to provide feedback on consular services that you've recently received, contact us online.

For information on notarial services, email legalisations.australia@dfat.gov.au

To report a vulnerability you’ve identified on this website or to find out more about the department’s Vulnerability Disclosure Policy visit the DFAT website

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade

For more information go to about us.

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  • Home
  • Before you go
    • The basics
      • Destinations
      • Europe and the Schengen Area
      • Getting a foreign visa
      • Travel insurance
      • CHOICE travel insurance buying guide
    • Who you are
      • Academics
      • Colour, race, ethnicity, or religion
      • Dual nationals
      • Journalists
      • LGBTQIA+
      • Mature and older travellers
      • School leavers
      • Travelling with children
      • Travelling with a disability
      • Travelling with pets
      • Women
    • Activities
      • Adoption
      • Antarctica and the Arctic
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Retiring overseas
      • Sports and adventure
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
        • Travel overseas for Anzac Day
      • Religious events
        • Travel overseas for Ramadan
        • Travel overseas for Hajj
      • Sporting events
        • Rugby League Las Vegas 2025
    • Health
      • Infectious diseases
      • Going overseas for a medical procedure
      • Medical assistance overseas
      • Medication and medical equipment
      • Mental health
      • Organ transplant tourism
      • Pregnancy
      • Reciprocal health care agreements
      • What happens if you die overseas
    • Staying safe
      • Armed conflict
      • Assault
      • Cyber security
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Protests and civil unrest
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • Africa
    • Americas
    • Asia
    • Europe
    • Middle East
    • Pacific
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Robbed or mugged
      • Sexually assaulted
    • Crisis or emergency
      • Earthquake
      • Severe weather
      • Volcanic eruption
      • Bushfire
      • Nuclear incident
    • Australia's biosecurity and border controls
  • Urgent help
  • Our services
    • Consular State of Play
      • Data
      • Case studies
      • Images
      • Videos
      • Audio
      • Historical data
    • Consular Services Charter
      • ميثاق الخدمات القنصلية (Arabic)
      • 领事服务章程 (Chinese Simplified)
      • 領事服務章程 (Chinese Traditional)
      • Panduan Layanan Konsuler (Indonesian)
      • 領事サービス憲章 (Japanese)
      • 영사 서비스 헌장 (Korean)
      • กฎบัตรว่าด้วยบริการต่าง ๆ ของกงสุล (Thai)
      • Quy định về Dịch Vụ Lãnh Sự (Vietnamese)
    • Communities
      • العربية (Arabic)
      • Bahasa Indonesia
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • 日本語 (Japanese)
      • 한국어 (Korean)
      • ภาษาไทย (Thai)
      • Tiếng Việt (Vietnamese)
      • Filipino community
      • Indian community
    • Crises
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      • Documents we can legalise
      • Documents in Australia
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      • Certificate of No Impediment
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      • Consular Privacy Collection Statement
    • Subscription
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