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  2. Accessibility

Accessibility

Last Updated
Thursday, 14/11/2019

 

We are committed to providing information and services to the widest possible audience. Smartraveller is for all Australians, regardless of ability, technology or platforms.

Web standards

Our website has received independent accessibility testing and was assessed as being at a conformance level of Level AA in relation to the Web Content Accessibility Guidelines (WCAG) 2.1 as of 1 November 2019.

We also aim to meet the Digital Transformation Agency's requirements for government websites.

Exceptions

Accessibility is a priority for us. However, we can't control the accessibility of content outside our domain. This includes websites we link to.

We recognise that some of our content is not as accessible as it could be. Meeting accessibility guidelines is an ongoing process. We keep working to improve it.

PDFs

Some material on our website is provided in Portable Document Format (PDF). To view or print a PDF you will need to have a PDF reader installed.

We understand that some users may still find accessing PDF files difficult. We have, where possible, taken steps to ensure that alternative formats are available.

How to use the ‘listen to this page’ function

The listen function allows the text on the website to be read out loud to you. It provides assistance if you have trouble reading text online.

You simply click the 'Listen' button to listen to the webpage’s content.

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

24-hour relay call numbers

  • TTY/voice calls: 133 677
  • Speak and Listen: 1300 555 727
  • SMS relay: 0423 677 767

Telephone interpreters

The Department of Home Affairs provides translating and interpreting services.

This service is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450.

Contact us for accessibility help

If you have any problems using this site, require documents in an alternate format or have any suggestions, feedback or questions, please contact us.

Read more

  • Read our general advice for travellers with a disability
  • To understand how we can help Australian's overseas, read our Consular Services Charter

See also

  • Read the Department of Foreign Affairs and Trade's accessibility statement
  • Read the World Wide Web Consortium’s Web Content Accessibility Guidelines version 2.1 (WCAG 2.1)
  • Read the Digital Transformation Agency's requirements for Australian Government websites

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Your feedback will help us improve your experience.

Emergency consular assistance

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For how we can help you overseas see the Consular Services Charter.

Enquiries and feedback

For non-urgent enquiries, or to provide feedback on consular services that you've recently received, contact us online.

For information on notarial services, email legalisations.australia@dfat.gov.au

For information about Australian visas, contact the Department of Home Affairs.

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade

For more information go to about us.

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Main navigation

  • HomeHome
  • Before you go
    • The basics
      • Planning to travel during COVID-19: step by step
      • Destinations
      • Passport services
      • Visas
      • Insurance
      • Schengen
      • Travel advice explained
    • Who you are
      • Children
      • Dual nationals
      • LGBTI++
      • Mature
      • School leavers
      • Women
    • Activities
      • Adoption
      • Adventure
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
      • Religious events
      • Sporting events
    • Health
      • Mental health
      • Disability
      • Infectious diseases
      • Medical assistance overseas
      • Medical tourism
      • Medication
      • Pregnancy
      • Reciprocal health
      • Vaccinations
      • Death
    • Staying safe
      • Armed conflict
      • Assault
      • Cyber security
      • Demonstrations
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • AfricaBrowse destinations in Africa.
    • AmericasBrowse all destinations in the Americas.
    • AsiaBrowse all destinations in Asia.
    • EuropeBrowse all destinations in Europe.
    • Middle EastBrowse all destinations in the Middle East.
    • PacificBrowse all destinations in the Pacific.
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Kidnapped
      • Robbed or mugged
      • Scammed
      • Sexually assaulted
    • Crisis or emergency
      • Demonstration
      • Armed conflict
      • Earthquake
      • Severe weather
      • Terrorist situation
      • Volcanic eruption
      • Bushfire
      • Nuclear incident
    • Australia's biosecurity and border controls
  • Urgent helpLinks to help
  • Our servicesLinks to services
    • Consular Services Charter
      • Arabic
      • Chinese Simplified
      • Chinese Traditional
      • Indonesian
      • Thai
      • Vietnamese
    • Travel advice explained
    • Subscription
    • Crises
    • Passport services
    • Notarial services
      • Documents
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Voting overseas
    • Communities
      • العربية (Arabic)
      • Bahasa Indonesia
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • 日本語 (Japanese)
      • ภาษาไทย (Thai)
      • Tiếng Việt (Vietnamese)
      • Filipino community
      • Indian community
    • Resources
      • Consular State of Play
      • CHOICE travel insurance guide
      • Fact sheet: Travel Smart
      • Fact sheet: Missing overseas
      • Fact sheet: Arrested or jailed overseas
      • Fact sheet: Sexual assault overseas
      • Fact sheet: Death overseas
      • Consular Privacy Collection Statement