Ambulance and rescue services
Call 110 or 112.
Tourist Police, Bali
Call (+0361) 759 687.
Tourist Police, Jakarta
Call (+201) 526 4073.
Call 110 or 112.
Call (+0361) 759 687.
Call (+201) 526 4073.
Health advice is continually changing as we learn more about COVID-19 and new variants may be discovered. Rules and restrictions to prevent outbreaks can change quickly. It’s important to regularly check the rules in the destinations you’re travelling to and transiting through, as well as the requirements at the Australian border. These may differ between state and territory jurisdictions.
Full travel advice: Safety
Full travel advice: Health
Full travel advice: Local laws
Full travel advice: Travel
Full travel advice: Local contacts
The terrorist threat in Indonesia is ongoing. Attacks could happen anywhere and anytime. This includes places that Westerners visit.
Be alert to possible threats. Take official warnings seriously and follow the advice of local authorities.
Since January 2016, Indonesian authorities have received threats from groups who say they are planning attacks in Indonesia, including Bali.
In March 2021, two suicide bombers attacked a church in Makassar, injuring dozens.
Police have publicly said that terrorist suspects remain at large and may seek Western targets.
Indonesian security agencies continue to conduct operations against terrorist groups.
Terrorists in Indonesia may carry out small-scale violent attacks with little or no warning.
Be alert in places of worship, especially during periods of religious significance.
Terrorists have targeted places of worship, particularly in:
Terrorists have in the past attacked or planned to attack:
Other possible targets include:
Terrorists have targeted Indonesian government facilities, police stations and checkpoints.
Supporters have committed additional acts of violence in response to high-profile extremists being detained or killed.
To protect yourself during a terrorist attack:
Security remains at a high level at:
Staff and families need to be careful when travelling to and from the Embassy.
In Poso Regency in Central Sulawesi, Indonesian authorities have ongoing security operations:
Public protests and events that draw large groups of people occur regularly and can turn violent with little notice.
Most events are announced before they happen.
Protests and events are often held near major government buildings and embassies in Jakarta including the Australian Embassy.
Protests may also occur at any of Australia’s Consulates-General in Surabaya, Bali and Makassar.
If there are protests, you can expect traffic delays and restricted access to locations.
Phone ahead for an appointment before going to the Embassy or the Consulates-General. See Local contacts
Demonstrations and acts of violence can happen when courts try and sentence extremists.
Conflict between different communities or sects can sometimes occur, including in Papua.
Local violence can also be directed at minority groups in other parts of Indonesia, including on Java.
To protect yourself from possible violence:
Papua experiences regular violent clashes involving armed groups, civilians, Indonesian police and military.
Many people have died in these clashes. This includes members of security forces, armed groups and civilians.
Violent attacks have occurred in and around Jayapura. People have been killed and injured, including one foreign national. There's a risk of more attacks.
Violent attacks have occurred in recent years around the Freeport Mine, Papua Province.
Armed groups have:
In September 2019, 33 civilians were killed after protests and intercommunal conflict in Wamena, Jayawijaya Regency, Papua.
More attacks are possible in Papua. Attacks could target infrastructure and national institutions.
A range of crimes, including violent crime, occur in Indonesia. Crimes can occur in popular tourist locations in Bali.
To protect yourself from crime:
If you're travelling by foot, walk:
Theft, robbery and bag-snatching are common. These crimes can sometimes involve violence.
Be careful of thieves:
Thieves sometimes puncture car tyres to target victims. Keep bags and valuables out of sight.
If you're a victim of sexual assault:
Local police can't investigate a crime after you've left Indonesia unless you've reported it.
Your sworn statement, or statements by witnesses, can be used as evidence in criminal court proceedings.
You don't always need to be in Indonesia for trial. Neither do witnesses who live outside of Indonesia.
Be alert in bars and nightclubs. Drink-spiking occurs.
Drinks may be contaminated with drugs or toxic substances. See Health
Don't leave your food or drinks unattended.
Never accept drinks, food, gum or cigarettes from people you've just met.
Credit card and ATM fraud happens often.
Check your bank statements.
Make sure your bank doesn't block your cards. Tell your bank you'll be visiting Indonesia.
Never let your card out of your sight. This includes when you pay in restaurants.
Shield your PIN from sight.
Some vendors install hidden cameras and use card skimmers.
Use ATMs at controlled and secure places, such as:
Beware of scams and confidence tricks.
All types of gambling are illegal in Indonesia.
Australians have lost large sums of money in card game scams run by organised gambling gangs, particularly in Bali. See Local laws
Some tourists have been robbed after taking new acquaintances back to their hotel rooms. In some cases, their drinks were spiked.
Legal disputes over the purchase of real estate are common in Bali, including:
Before entering into an agreement or providing financial details:
Crime involving taxis includes:
Lone female travellers are at higher risk of crime.
If you're in an incident involving a taxi, leave the taxi and the immediate area if it's safe to do so.
Only use official taxi companies. See Travel
Many businesses don't always follow safety and maintenance standards. This includes transport and tour operators, hotels, restaurants and shops.
It may affect adventure activities, such as:
If you plan to do an adventure activity:
If proper safety equipment isn't available, use another provider.
Some mountain treks suit only experienced climbers. This includes some treks on Mount Rinjani in Lombok.
Travel with a guide and check the level of difficulty beforehand.
Mount Rinjani is an active volcano. Check local conditions before climbing.
People have drowned in coastal areas, including in Bali, due to rough seas and strong currents.
Local beach rescue services may not be of the same standard as in Australia.
If you plan to spend time in or on the water:
If there's a natural disaster or severe weather:
Floods and mudslides occur regularly during the wet season from October to March.
Heavy rains can cause significant flooding in wide areas of the greater Jakarta region.
Walking and driving in flooded areas can be dangerous. Flood waters may hide uncovered drainage ditches.
Indonesia's active volcanoes can erupt at any time.
Volcanic alert levels may rise quickly. You may be ordered to evacuate at short notice.
If there's volcanic activity:
Volcanic ash can cause breathing difficulties. The risk is higher for people with chronic respiratory illnesses, including:
Mount Agung has shown increased volcanic activity since late September 2017.
Mount Merapi, near Yogyakarta, has erupted many times.
Volcanic activity can disrupt domestic and international flights.
Stay outside the exclusion zone around the crater. The exclusion zone can change at short notice.
If you're planning to travel to an area near an active volcano, check:
Make sure you have comprehensive travel insurance and check if any restrictions apply.
If a volcanic eruption occurs:
If you're concerned about your visa or have overstayed, talk to the Indonesian immigration authorities well before you plan to leave.
Indonesia is in an active earthquake region. It has a high level of earthquake activity, that sometimes triggers tsunamis.
There are approximately 4000 earthquakes across Indonesia every year. Around 70 to 100 of these are over 5.5 magnitude.
Earthquakes can cause death, injury and significant damage.
Strong earthquakes can occur anywhere in Indonesia. They are less common in Kalimantan and south-west Sulawesi.
To stay safe during an earthquake:
MAGMA Indonesia (Bahasa Indonesian)
Smoke haze is typical across much of the north-west part of the archipelago. It's mainly present from July to October.
Kalimantan and Sumatra are generally the worst affected.
Smoke haze could affect your health and travel plans.
Haze Action Online for a current smoke haze map
The Indian and Pacific Oceans experience more frequent, large and destructive tsunamis than other parts of the world.
There are many large earthquakes along major tectonic plate boundaries and ocean trenches.
High wave events can happen throughout coastal regions. They're caused by strong weather conditions and storms.
If you plan to surf or travel by sea, check local conditions regularly.
Get comprehensive travel insurance before you leave.
Your policy needs to cover all overseas medical costs, including medical evacuation. The Australian Government won't pay for these costs.
If you can't afford travel insurance, you can't afford to travel. This applies to everyone, no matter how healthy and fit you are.
If you're not insured, you may have to pay many 1000s of dollars up-front for medical care.
Consider your physical and mental health before you travel, especially if you have an existing medical condition. Consider whether you may be in a vulnerable category for COVID-19.
See your doctor or travel clinic to:
Do this at least 8 weeks before you leave.
If you need counselling services, contact the Australian Consular Emergency Centre in Canberra on +61 2 6261 3305 and ask to speak to a Lifeline telephone counsellor.
Not all medication available over the counter or by prescription in Australia is available in other countries. Some may even be considered illegal or a controlled substance, even if prescribed by an Australian doctor.
Some drugs used to treat attention deficit hyperactivity disorder (ADHD) are illegal in Indonesia.
If you plan to bring medication, check if it's legal in Indonesia. Take enough legal medicine for your trip.
Carry a copy of your prescription or a letter from your doctor stating:
If you're caught with illegal medicine, you could face detention, fines or harsher penalties. You could face charges even if an Australian doctor prescribed the medication.
Ask the Indonesian Embassy in Canberra for advice.
COVID-19 remains a risk in Indonesia. Foreign nationals have died from COVID-19 in Indonesia, including in Bali. COVID-19 health protocols can change at short notice for foreign nationals and domestic travellers. See Travel for details.
Critical care for Australians who become seriously ill, including in Bali, is significantly below the standard available in Australia. Medical evacuation may not be possible.
The Australian Government cannot guarantee your access to hospital and other health services in Indonesia. These services have often been under significant strain during the COVID-19 crisis.
If you show any COVID-19 symptoms or a temperature above 37.5°C on arrival in Indonesia, you must take a COVID-19 (PCR) test on arrival. If your result is positive, and you have moderate or severe symptoms, you may be taken to a central isolation facility or hospital for treatment at your own expense.
For information on Indonesia's COVID−19 vaccination program, refer to the Indonesian Ministry of Health (Bahasa Indonesia), or the COVID-19 Enquiries Hotline on 119. You should consult your local health professional for advice on vaccine options, including vaccine eligibility and availability. Vaccines may be subject to local supply constraints. The Australian Government cannot provide advice on the safety, quality and efficacy of vaccines that have been approved for use outside of Australia's regulatory process.
Cases of Legionnaires’ disease have been reported in people who have travelled to the Kuta region of Bali. Travellers who are unwell with flu-like symptoms within 10 days of returning from Bali are advised to consult their GPs.
Cases of vaccine-derived polio virus (type 1) are reported in Papua Province.
Check that you're vaccinated against polio.
People have been poisoned by alcoholic drinks contaminated with harmful substances, including methanol.
Cases of drink poisoning have been reported in Bali and Lombok.
Locals and foreigners, including Australians, have died or become seriously ill from poisoned drinks.
Contaminated drinks have included:
People have died after drinking contaminated arak, a traditional rice-based spirit.
To protect yourself from drink poisoning:
Labels on bottles aren't always accurate.
Symptoms of methanol poisoning can be similar to drinking too much. However, they are usually stronger.
Symptoms of methanol poisoning include:
Vision problems may include:
If you suspect that you or someone you're travelling with may have been poisoned, act quickly. Urgent medical attention could save your life, or save you from permanent disability.
Report suspected cases of methanol poisoning to the Indonesian police.
Rabies is a risk throughout Indonesia, especially in:
You're at risk of contracting rabies if you visit a market where live animals and fresh food are sold because:
Selling dog meat for human consumption is a breach of government disease control regulations.
To protect yourself from rabies:
Talk to your doctor about getting a pre-exposure rabies vaccination if you're planning to:
Avoid contact with monkeys, even in places where you're encouraged to interact with them. This includes:
If bitten or scratched by an animal:
Rabies treatment in Indonesia may be limited. If you're bitten you may need to return to Australia, or travel to another country, for immediate treatment.
Periodic outbreaks of measles continue to be reported in Indonesia, including Bali.
You need 2 doses of vaccine 4 weeks apart to be fully vaccinated against measles.
If you have symptoms of measles, seek medical attention.
Measles is highly infectious. Call before attending a healthcare facility.
Don't consume magic mushrooms. They're illegal.
Australians have become sick or injured after taking magic mushrooms.
Australians have been in trouble with local police after taking magic mushrooms, particularly in Bali.
Magic mushrooms can cause major health problems, including:
Insect-borne illnesses are common throughout the year.
To protect yourself from disease:
Zika virus can occur in Indonesia.
Protect yourself from mosquito bites.
The Australian Department of Health advises pregnant women to:
Malaria, including chloroquine-resistant strains, is widespread in rural areas. It isn't common in Jakarta.
Consider taking medicine to prevent malaria.
Dengue occurs in Indonesia, including Bali and major cities.
Dengue is common during the rainy season.
Australian health authorities have reported an increase in dengue infections in people returning from Bali in recent years.
There's no vaccination or treatment available for dengue.
Japanese encephalitis has been present in Australian travellers returning from Indonesia, including Bali.
HIV/AIDS is a risk for travellers. Take steps to reduce your risk of exposure to the virus.
Waterborne, foodborne, parasitic and other infectious diseases are widespread. These include:
Serious outbreaks sometimes occur.
To protect yourself from illness:
To minimise the risk of food poisoning, only eat meat from reputable suppliers.
Seek urgent medical attention if you suspect food poisoning or have a fever or diarrhoea.
You can become sick from naturally occurring seafood toxins, including:
Avoid temporary black henna tattoos. The dye often causes serious skin reactions.
The standard of medical facilities in Indonesia is generally lower than Australia. Many regional hospitals only provide basic facilities.
Hospital staff often use physical restraints on patients.
Hospitals expect families to provide support to patients.
Psychiatric and psychological services are limited in Indonesia.
There's no reciprocal healthcare agreement between Australia and Indonesia.
Before admitting patients, hospitals usually need:
Decompression chambers are available at:
If you become seriously ill or injured, you may need to be evacuated to a place with better care. Medical evacuation can be very expensive.
You're subject to all local laws and penalties, including those that may appear harsh by Australian standards. Research local laws before travelling.
If you're arrested or jailed, the Australian Government will do what it can to help you under our Consular Services Charter. But we can't get you out of trouble or out of jail.
Penalties for drug offences are severe. They include the death penalty.
You may face heavy fines or jail for possessing even small amounts of drugs, including marijuana.
Police target illegal drug use and possession across Indonesia. Police often target popular places and venues in Bali and Jakarta.
Magic mushrooms are illegal. Indonesian police work to prevent their distribution.
Some prescription medications that are available in Australia are illegal in Indonesia.
The death penalty exists for many crimes in Indonesia.
Local labour laws can change at short notice. This can affect expatriate workers.
Under Indonesian law, you must always carry identification. For example, your:
Gambling is illegal.
It's sometimes illegal to take photographs in Indonesia. Obey signs banning photography. If in doubt, get advice from local officials. See Safety
Some Australian criminal laws still apply when you're overseas. If you break these laws, you may face prosecution in Australia.
Standards of dress and behaviour are conservative in many parts of Indonesia. Take care not to offend.
Find out what customs apply at your destination.
If in doubt, seek local advice.
Same-sex relationships are legal in Indonesia, except in the province of Aceh.
Some laws and regulations can be applied in a way that discriminates against the LGBTI community. Including for pornography and prostitution.
In May 2017, police raided an all-male venue in Jakarta. They detained 141 men on suspicion of committing offences under Indonesia's pornography law. The police jailed 10 men for 2 years and fined them $A 100,000.
Same-sex relationships are illegal in the province of Aceh. They may attract corporal punishment.
In March 2017, 2 men were found guilty of violating Aceh province's shariah laws on 'homosexual acts'. They were sentenced to 80 lashes of the cane.
The Islamic holiday month of Ramadan is observed in Indonesia. Respect religious and cultural customs and laws at this time.
During Ramadan, eating, drinking and smoking may be illegal in public during the day. If you're not fasting, avoid these activities around people who are. Seek local advice to avoid offence.
Explore our Ramadan page to learn more, including dates for Ramadan.
Aceh is governed as a special territory, not a province, and has a degree of special autonomy.
Some aspects of sharia law are upheld. This includes punishments that don't apply in other parts of Indonesia.
Local sharia police enforce sharia law.
Sharia law applies to anyone in Aceh, including:
Sharia law doesn't allow:
It also requires a conservative standard of dress.
Learn about the laws in Aceh. If in doubt, seek local advice.
Every country or territory decides who can enter or leave through its borders. For specific information about the evidence you'll need to enter a foreign destination, including COVID-19 vaccinations and tests, check with the nearest embassy, consulate or immigration department of the destination you're entering.
You can apply for a tourist visa on arrival at certain international airports such as Jakarta, Bali, Surabaya, Makassar, Lombok, Batam, Medan, Manado, Tanjung Pinang and Yogyakarta.
You may be able to apply for a tourist visa on arrival at certain international seaports and land checkpoints in Kalimantan, East Nusa Tenggara and the Riau Islands, such as in Batam and Bintan.
Visas on arrival cost IDR500,000 and can be paid in cash or by card. Be prepared to pay in cash if required. ATM facilities are available on arrival but may be in high demand.
The visa is valid for a 30 day stay and can be extended once (for a maximum of 30 days) by applying at an immigration office within Indonesia. Ensure you extend your visa within the initial 30 days to avoid an overstay fine.
To apply for a tourist visa on arrival, you must show proof of:
Contact your travel agent, airline, or your nearest embassy or consulate of Indonesia for details.
Indonesia has suspended visa-free and visa-on-arrival arrangements for all visitors entering Indonesia at other entry points. This includes Australians and visitors not entering Indonesia for tourism purposes. If you're entering Indonesia from a port or airport that does not issue a visa on arrival, you must apply for it in advance of travel, including for tourism or business purposes. Visa options remain restricted and subject to COVID-19 related and other requirements.
Indonesia’s Directorate General of Immigration (DGI) is no longer automatically extending expired visas or stay permits:
Overstaying your permit may result in fines, detention and/or deportation.
Failure to comply with prevailing COVID-19 health and travel protocols may result in fines or, in some cases, deportation.
Entry and exit conditions can change at short notice. Contact the nearest embassy or consulate for details about visas, currency, customs and quarantine rules.
You can't work or conduct research in Indonesia unless you have the appropriate visa. Fines of 1,000,000 IDR (approx. AU$100) per day apply for the maximum 60 day overstay period.
If you breach Indonesian immigration regulations, you may face:
You may not be allowed to enter Indonesia if you have a criminal record. This is regardless of how long ago the offence took place. If you're concerned, contact an embassy or consulate of Indonesia before you travel.
Indonesian immigration and visa decisions are final. The Australian Government can't help you.
If you're travelling on an emergency passport, you can only enter Indonesia if you have a visa from an embassy or consulate of Indonesia.
To enter Indonesia, you must show evidence of full COVID-19 vaccination (at least 2 doses) completed at least 14 days before travel.
On arrival in Indonesia, if you have a body temperature above 37.5°C or any COVID-19 symptoms you must take a COVID-19 (PCR) test and self-isolate until you receive a negative result. If you test positive for COVID-19 on arrival, you may be taken to a hospital for treatment or an isolation hotel at your own expense.
Children under 18 are not required to be vaccinated to travel to Indonesia; however, this is a requirement for domestic travel if you're aged 6 to 17. Indonesian regulations enable health officials to require 6 to 17 year olds to be vaccinated after arrival. However, local authorities say this is unlikely to be implemented in most cases. Check the latest requirements on vaccination for children with your travel provider or an Indonesian Embassy or Consulate before you travel. It's recommended Australians seek medical advice on vaccination for children. Travellers with a medical certificate confirming they are not fit to be vaccinated may be exempted if the medical certificate is from a doctor practicing at a Government hospital from their country of departure.
Local authorities will require you to install and use the COVID-19 ‘Peduli Lindungi app’ for arrival health clearance.
If you've received one dose of a COVID-19 vaccine, you must quarantine at home or in a hotel for 5 days. Children will not be required to quarantine or self-isolate if their accompanying parent or carer has received at least 2 COVID-19 vaccine doses.
Check entry requirements with your travel provider or nearest embassy or consulate of Indonesia before you travel.
You're generally exempt from domestic air travel COVID-19 vaccination (but not testing) requirements for travel to transit to a departing international flight. Contact your travel provider for up-to-date details.
Domestic travel restrictions and social distancing measures remain in place for some localities and provinces. These restrictions are legally enforceable. Failure to follow COVID-19 health and travel protocols may result in fines or, in some cases, deportation. Follow the advice of the local authorities and monitor media for the latest update.
You'll generally require at least the first dose of a COVID-19 vaccine for domestic travel. However, restrictions vary by destination. These vaccination requirements also apply to children between the ages of 6 and 17. It's recommended Australians seek medical advice on vaccination for children.
Children between the age of 6 – 17 years old are not required to show a negative COVID-19 (PCR or RAT) test but must show proof that they have received at least 2 COVID-19 vaccination doses. Children under 6 are not required to take a COVID-19 (PCR or RAT) test to travel domestically and are not required to carry proof of COVID-19 vaccination.
Contact your travel provider for up-to-date details.
If you're travelling to transit to a departing international flight, you must show your flight itinerary to the Port Health Office. You must not leave the airport area during the transit period. If you have a medical reason to not accept a vaccination, you should carry a doctor's certificate from a government hospital stating that you are unable to receive a COVID-19 vaccination due to a special health condition or comorbidity. Contact your travel provider for up-to-date details.
Inter-provincial testing and other COVID-19 requirements change frequently, including for travel to Bali and Jakarta by air, land or sea.
You should consult with your airline or other travel provider about the latest requirements or with the relevant provincial authority’s website or social media. Garuda Indonesia may be a useful reference for the latest requirements if travelling by air.
If you're staying in a private residence, not a hotel, register when you arrive with both:
If you plan to be in Indonesia for more than 30 days:
Indonesia, including Bali, currently has an outbreak of foot-and-mouth disease affecting animals. In preparing to travel to Australia, read Smartraveller’s advice on biosecurity and border controls. Measures include cleaning any dirty shoes, clothing or equipment before boarding your flight to Australia, and not packing meat or dairy products. You must declare on your Incoming Passenger Declaration any meat, dairy or animal products and any of your travel in rural areas or near animals (e.g. farms, zoos, markets).
Some countries won't let you enter unless your passport is valid for 6 months after you plan to leave that country. This can apply even if you're just transiting or stopping over.
Some foreign governments and airlines apply the rule inconsistently. Travellers can receive conflicting advice from different sources.
You can end up stranded if your passport is not valid for more than 6 months.
The Australian Government does not set these rules. Check your passport's expiry date before you travel. If you're not sure it'll be valid for long enough, consider getting a new passport.
Your passport is a valuable document. It's attractive to people who may try to use your identity to commit crimes.
Some people may try to trick you into giving them your passport. Always keep it in a safe place.
If your passport is lost or stolen, tell the Australian Government as soon as possible:
The local currency is the Indonesian Rupiah (IDR).
Declare cash in excess of IDR100,000,000 or equivalent when you arrive and leave. This covers all forms of currency, not only cash.
IDR100,000,000 is worth about $A10,000.
You need a travel permit or Surat Keterangan Jalan to travel to some areas of Papua and West Papua.
Check if you need a permit with the nearest embassy or consulate of Indonesia.
To drive in Indonesia, you need either:
Check that your licence or permit is appropriate for the type of vehicle you're driving.
Your Australian licence isn't enough.
Your travel insurer will deny any claims you make if:
Traffic can be extremely congested.
Road users are often unpredictable or undisciplined.
According to the World Health Organization, you're almost 3 times more likely to be killed in a motor vehicle accident in Indonesia than in Australia. Drive defensively. Some traffic incidents can escalate into violent disputes quickly.
Consider hiring a taxi or a driver who is familiar with local roads and traffic conditions.
Motorcycle accidents have killed and injured foreigners, including Australians. This includes in tourist areas, particularly Bali.
If you're riding a motorbike and there's an accident, you'll often be assumed to be at fault. You may be expected to compensate all parties.
If you hire a motorbike:
Always wear a helmet.
Buses can be crowded, particularly:
Safety standards may not be observed.
Only use official taxi companies. You can book these:
Check your taxi is official.
Unofficial operators can have taxis that look similar to those run by reputable companies.
Inter-city rail networks operate on the islands of Java and Sumatra.
Commuter trains operate in Jakarta.
Trains can be crowded, particularly:
Travel by ferry or boat can be dangerous.
Passenger limits aren't always observed.
Equipment may not be properly maintained.
There may not be enough life jackets. It's unlikely that the crew will have life jackets for children.
In June 2018, a ferry sank on Lake Toba in Sumatra and 100s of people died.
If you plan to travel by sea between islands:
If appropriate safety equipment isn't available, use another provider.
Avoid travelling by water after dark unless the vessel is properly equipped.
Piracy occurs in the coastal areas of Indonesia.
DFAT doesn't provide information on the safety of individual commercial airlines or flight paths.
Check Indonesia's air safety profile with the Aviation Safety Network.
The European Union (EU) has published a list of airlines that have operating bans or restrictions within the EU. See the EU list of banned airlines.
Australian travellers should make their own decisions on which airlines to travel with.
Depending on what you need, contact your:
Call (+0361) 759 687.
Call (+6221) 526 4073.
Always get a police report when you report a crime.
Your insurer should have a 24-hour emergency number.
Contact your provider with any complaints about tourist services or products.
Contact Centrelink on 001 803 61 035.
Read the Consular Services Charter for what the Australian Government can and can't do to help you overseas.
Jalan Patra Kuningan Ray Kav. 1-4
Jakarta Selatan 12950
Phone: (+62 21) 2550 5555
Fax: (+62 21) 2550 5467
Facebook: Australian Embassy Jakarta, Indonesia
Make an appointment online or call (+62 21) 2550 5500 or (+62 21) 2550 5555.
Jalan Tantular 32
Denpasar Bali 80234
Wisma Kalla Lt. 7
Jalan Dr Sam Ratulangi No. 8
Makassar South Sulawesi 90125
Phone: (+62 411) 366 4100
Fax: (+62 411) 366 4130
Facebook: Australian Consulate-General, Makassar, Sulawesi
Level 3 ESA Sampoerna Center
Jl. Dokter.Ir. H. Soekarno No. 198
Klampis Ngasem, Sukolilo, Surabaya
Check the websites for details about opening hours and any temporary closures.
In a consular emergency, if you can't contact an embassy, call the 24-hour Consular Emergency Centre on:
Be the first to know official government advice when travelling.