A volcano has erupted

Last Updated
Thursday, 01/12/2022

Protect yourself

  • Seek shelter indoors, close all windows and doors. Find protective eyewear, boots, full coverage clothing and a face mask to protect yourself from ash, gas and debris. Seek immediate care for burns.

Decide if you're staying or leaving

  • Be prepared to either evacuate or shelter in place. Follow the advice of local authorities. Listen for evacuation orders and be ready to leave at short notice. Take only the essentials with you.

Stay alert

  • Leave the area immediately if lava is headed towards you. Avoid driving in heavy ashfall. Use a vehicle if you can, keeping the windows closed and air conditioning off.

Stay in touch

  • Listen to local media reporting for warnings and information about air quality, drinking water, and roads. If you can, contact your loved ones to let them know that you’re safe.

A volcanic eruption nearby can be a life-threatening natural disaster. If you learn an eruption is imminent or has already started, immediately secure your safety.

Explore this page for information about:

This page is for Australians already overseas when a volcano has erupted nearby. For information before you go, see our general advice on natural disasters.

Read this page in conjunction with the travel advice for your destination, our information on crisis response and the Consular Services Charter.

What to do before a volcanic eruption

There may be little or no notice before a volcano erupts. If you have time to prepare, there are things you can do to reduce the risk of injury, respiratory illness and death.

The New Zealand Government's Ministry of Civil Defence and Emergency Management also provides practical advice on volcanic activity. 

The US Centers for Disease Control and Prevention (US CDC) also have some key facts about preparing for a volcanic eruption.

1. Gather information about the eruption

Find out what's happening, where and when.

  • Check the news. Tune in to the radio or TV or find information on the internet.
  • Monitor disaster reports. Some countries have a dedicated emergency reporting website, while others rely on regional or global reporting websites. See our travel advice for your destination for some country-specific resources. 
  • Ask an authority. Talk to your hotel manager, tour guide or local authorities.
  • Contact your airline. If you want to fly out, ask if you can. They may stop all flights in and out.
  • Check your subscription. If you've subscribed, we’ll notify you when we update the travel advisory for your destination. If you've put a local SIM card in your phone, update your number to get our critical alerts by SMS.
  • Look outside. If you can see the eruption, ash or flying debris, you're already at risk.

The Global Disaster Alerting and Coordination Service (GDACS) has real-time worldwide volcanic reports.

2. Grab your emergency supplies

Whether you stay or go, prepare an emergency supply kit.

Emergency supplies needed for volcanic eruptions are different from those for other natural disasters. In particular, you need to protect your eyes and lungs from ash, debris and toxic gases.

  • Get eye protection. Ideally, grab safety goggles. If you can't, find glasses, sunglasses, ski goggles or anything else that may help protect your eyes from ash and debris.
  • Get respiratory protection. Ideally, find a disposable respirator. If you can't find one in time, find a dust mask or tie a handkerchief, tea towel or piece of fabric as a mask. It's critical to protect your lungs from ash and gases.
  • Wear boots. Wear sturdy hiking boots, high-tops or knee-highs to protect your feet, ankles and shins. Hot and toxic ash can fall and build like snow. You may have to walk through a deep layer of it.
  • Pack your kit. Pack the items you'd need in any emergency. This includes water, food, medication, first aid items, a radio and a flashlight.

Keep your passport safe and with you. It's a valuable document you must protect at all times, including during a crisis.

Learn more about preparing an emergency supply kit (US Government). Work out what supplies you need in an emergency (NZ Government).

3. Evacuate or shelter in place

Be prepared to either evacuate or shelter in place. Local authorities may advise you on what to do. This may be your hotel manager, tour guide or local emergency services.

  • Listen for evacuation orders. Keep the radio or TV on, and check the internet.
  • Listen for disaster sirens. In some places, there may be a disaster siren or warning signal. Ask a local about it. Know the difference between warning and evacuation signals.
  • Make your decision. Decide whether you'll stay or go. You may not be able to change your mind later.

4. Contact people while you still can

The volcanic eruption may disable communication infrastructure. This includes fixed-line phones, mobile phone towers and the internet.

Even if not disabled, it may be heavily congested. You may have trouble getting through or getting online, as many people try to use these services at once. 

  • Contact your loved ones. They may fear for your safety. Especially if they've heard about the eruption through the news or social media. The longer you leave it, the more distressed your loved ones will be.
  • Contact your airline. You'll want to get a seat quickly if you want to fly out. Airlines may cancel flights due to ash and other hazards. If they're still flying, prices may go up. Any available tickets will likely be in high demand and in short supply.
  • Contact your travel insurer. If you're covered, they may be able to help with emergency logistics and costs. If not, you'll have to cover all your costs and make arrangements yourself. The Australian Government can't coordinate your flights.

Don't delay making contact. Make all phone calls and send messages and emails while you still can.

What to do during a volcanic eruption

Whether you evacuate or shelter in place, know the risks of moving.

If you shelter in place, only leave your current location when authorities confirm it is safe to do so, or you risk death by staying. It's safer to commit to your decision until the immediate threat has passed. Once the eruption is underway, it can be extremely risky to venture outside to another location.

The New Zealand Government and US CDC each have more information on protecting yourself during a volcanic eruption. 

If you evacuate

  • Adhere to evacuation orders. If authorities tell you to evacuate, then do it.
  • Listen to the authorities. Listen carefully to instructions from your hotel manager, tour guide or the authorities. Stay up to date with news about the eruption.
  • Follow instructions. Do what the authorities say when they say it. Deviating from their instructions puts you and other evacuees at even more risk.
  • Take essential items only. Only take what you need with you. Trying to evacuate with all your bags and suitcases will slow you down. Authorities may not let you take these on evacuation transport. Especially if they need to make enough room to carry more people. You may have to leave your extra bags on the side of the road.
  • Don't delay. Once you've decided, or been ordered, to evacuate, do it quickly. Don't delay. Taking extra time to gather personal possessions could be a fatal mistake. You may miss your chance to get out.
  • Drive safely. Speeding, or dangerous driving, creates another risk for you and your passengers. If you have an accident, you'll be stuck in your car or outside and could be exposed to the volcano's ash and toxic gases. It's also against the law, even in an emergency.

If you have time, turn off the gas, electricity and water. Lock the doors and windows. This reduces the risk of theft by looters.

If you shelter in place

  • Stay up to date. Keep the radio or TV on and listen for updates about the eruption. Find out which station or channel the authorities use to deliver official information.
  • Collect your emergency supplies. Keep them somewhere close and easily accessible.
  • Stock up on water. Fill buckets, basins, bottles and bathtubs. If toxic ash contaminates the water supply, it could be a while until you can safely use the tap again.
  • Prepare for earthquakes. Volcanic activity can cause tremors. These can also cause landslides and mudslides. See our advice on what to do in an earthquake.
  • Stay inside. Falling ash and toxic fumes can be deadly. Shut all windows and doors. Place damp towels under doorways and tape over any gaps around windows.
  • Listen for evacuation orders. If authorities tell you to leave, then leave. If you stay, you could suffer serious injury or, illness. You could die.

Once the eruption is in full force and authorities declare it too late to evacuate, commit to your decision.

Don't change your mind and go outside unless you're at risk of death by staying. The ash and toxic gases could kill you, as can other projectiles the volcano ejects.

What to do after a volcanic eruption

Once the eruption is over, there may still be threats in the area for some time.

  • Listen to authorities. Wait until they confirm it's over before leaving the safety of your shelter.
  • Be cautious of water. The water supply may be contaminated with ash and toxic substances. Don't use tap water to shower, wash dishes or clothes until authorities confirm it's safe.
  • Wear protective items. Exercise caution, even if it looks like the air is safe. Protect your eyes and your lungs from ash and airborne hazards. Wear sensible shoes that protect your feet and ankles from toxic ash and other hazards.
  • Tell your family you're safe. Especially if you've been unable to contact them during the eruption.
  • Contact your travel insurer. You may wish to make a claim for cancellations and any lost or damaged property.

The New Zealand Government and US CDC have more information on what to do after a volcanic eruption. 

Volcanic eruptions and air travel

Aeroplanes can't fly through volcanic ash. Ash particles can seize engines and reduce visibility to dangerous levels.

Airlines will avoid the area if a volcano erupts or is expected to erupt. This could be just the immediate area. However, it often stretches to other cities and continents, depending on how far winds carry the ash.

In some cases, flights are affected 100s or 1000s of kilometres away. In January 2022, a volcanic eruption in Samoa caused widespread flight cancellations across the South Pacific.

This means you may not be able to get flights in or out.

For more information, see the Bureau of Meteorology Volcanic Ash Advisory Centre and our general advice on travelling by air.

Where to get help when a volcano erupts

If there's a volcanic eruption nearby, you have options to get help in your destination and from back home.

In some circumstances, the Australian Government may be able to help. In most cases, you'll need to exhaust all other avenues before seeking emergency consular assistance.

To understand our limits and the services we can provide, read the Consular Services Charter.

Local authorities

Seek help from local authorities first. Most destinations will have emergency services with disaster response processes in place. Especially if volcanic eruptions are common or expected.

However, during an emergency, local emergency services will be stretched. Understand that they may not be able to give you the time or attention you need when you need it.

See 'local contacts' in the travel advisory for your destination.

Tour operator or transport provider

If you experience delays or cancellations in travel activity or transport, first contact your travel agent, the tour operator or the transport provider.

Alternatively, your travel insurance policy may cover you for financial losses due to such unforeseen circumstances.

Family and friends

Reach out to your family and friends and ask for help. Especially if you need money or someone to help coordinate your flights out.

Travel insurance

Contact your travel insurer. If you need help finding their emergency number, look them up on Find an Insurer (Insurance Council of Australia).

How the Australian Government may help

The Australian Government may be able to help. However, we're limited in how and when we can support Australians overseas.

In many cases, you'll need to exhaust all other support options first.

For emergency consular assistance:

It's important you understand our limits, especially in a crisis. Read the Consular Services Charter.

What we can do

  • We can choose to initiate a crisis response when there's an eruption, and we know Australians are, or could be, affected.
  • We can provide emergency consular assistance.
  • We can help you contact your family or friends with your consent
  • We can give you a list of local hospitals with doctors who speak English if you need medical assistance.
  • We can help you replace a lost or damaged passport.
  • We can help keep you informed about the crisis in your destination if you subscribe to our updates.

What we can't do

  • We can't guarantee your safety during a volcanic eruption.
  • We can't give travellers shelter in the embassy or consulate. You must find an emergency shelter.
  • We can't give you legal or medical advice.
  • We can't make decisions for you or make you leave a country.
  • We can't make your travel arrangements or help you evacuate.

Read more

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