New Zealand

Petty crime

Crime rates in New Zealand are similar to those in Australia.

Thieves often target valuables left in cars and campervans.

Demonstrations and protests

Protests are generally peaceful. However, public protests and events that draw large groups of people can turn violent.

Follow the advice of local authorities.

More information:

• Demonstrations and civil unrest

In March 2019, a terrorist attack occurred in Christchurch, killing and injuring many people.

Terrorism is a threat worldwide.

More information:

• Terrorism
• New Zealand police

Most people enjoy adventure activities safely in New Zealand. However, these activities carry risks.

Several serious accidents involving Australians and other travellers have occurred. People have died.

Some operators have been found to be negligent.

Safety standards can differ both between individual operators, and from standards in Australia.

If you plan to do an adventure activity:

• be aware of the risks of individual or group activities
• check the safety standards of operators
• check to see if operators meet industry standards

Safety risks can increase in severe weather and remote areas.

Before you do any adventure activities:

• make sure your travel insurance covers your planned activities
• understand what your travel and other insurance doesn't cover
• only book with operators with appropriate safety equipment and practices
• always use the safety equipment, even if others don't

If you're trekking or travelling in a remote area:

• get updates on local weather from the Department of Conservation (DOC)
• check conditions with the local DOC visitor centre
• register your trip with a DOC visitor centre
• tell your family and friends your plans
• carry a personal locator beacon
• avoid creeks and rivers after heavy rains

You can hire personal locator beacons throughout New Zealand.

When you return from a hike, check in with:

• the DOC visitor centre
• your family and friends
• anyone else who knew your plans

More information:

• Adventuresmart
• Mountain Safety Council

New Zealand experiences natural disasters and severe weather, including:

• earthquakes
• tsunamis
• volcanic activity
• flash flooding
• bushfires

To protect yourself in a natural disaster:

• secure your passport in a safe, waterproof place
• follow the advice of local authorities
• keep in contact with friends and family

Monitor local media and other sources, including:

• Ministry of Civil Defence and Emergency Management
• Global Disaster Alert and Coordination System

More information:

• GetThru website

Earthquakes

Earthquakes are a constant risk in New Zealand.

Most quakes are too small or deep in the earth to feel. However, about 150 to 200 quakes are big enough to feel each year.

Large, damaging earthquakes have occurred and could happen again at any time. Aftershocks can continue for days or weeks.

Recent strong earthquakes include:

• November 2016, magnitude 7.8 earthquake in Kaikoura (Canterbury region)
• February 2016, magnitude 5.7 earthquake in Christchurch (Canterbury region)
• February 2016, magnitude 5.7 earthquake occurred in St Arnauld (Marlborough region)

When an earthquake happens you are advised to drop, cover and hold.  If an earthquake is long or strong and you are near the coast or large body of water you are advised to go to higher ground immediately.

If you're indoors during an earthquake:

• move no more than a few steps to a heavy, solid object you can get underneath, and hold onto it
• don't try to run outside
• stay indoors until the shaking stops
• stay away from windows, chimneys, and shelves with heavy objects

If you're in bed:

• hold onto the bed and stay where you are
• protect your head and body with a pillow and blankets

If you're outdoors:

• move to the nearest clear spot
• keep away from buildings, trees and power lines
• drop to the ground

If you're in a car:

• slow down
• drive to a clear place away from buildings, trees and power lines
• stay in the car with your seatbelt on until the shaking stops

If you're in a lift:

• stop at the nearest floor and get out

After the earthquake finishes:

• be aware of possible tsunami risks (see below)
• prepare for travel delays
• reconfirm your travel arrangements
• check your accommodation with travel agents and tour operators

Tsunamis

Because of the region's earthquake risk, tsunamis could happen.

All of New Zealand's coastline is at risk of a tsunami. New Zealand is a member of the Pacific Tsunami Warning System.

The National Emergency Management Agency manages the National Tsunami Advisory and Warning Plan and issues tsunami alerts on its website. These are also broadcast by New Zealand media.

A tsunami could arrive within minutes. There may not be time for an official warning.

Move immediately to high ground, or as far inland as possible, if you're near the coast and you:

• feel a strong earthquake that makes it hard to stand up
• feel a weak, rolling earthquake that lasts a minute or more
• see a sudden rise or fall in sea level
• hear loud and unusual noises from the sea

Don't wait for official warnings.

Walk or bike if possible because of potential road congestion.

Volcanoes

A volcano erupted on White Island in the Bay of Plenty on 9 December 2019. Further eruptions are possible. Avoid the area and follow the advice of local authorities. 

Visit GeoNet for information about volcanic activity at:

• Mt Ruapehu
• Mt Tongariro
• White Island
• other active volcanic sites

Volcanic eruptions can happen at any time.

If you plan to visit active volcanoes or surrounding areas:

• monitor the GeoNet website
• get local advice first

Severe weather

Weather conditions can change quickly. Severe weather can occur.

Creeks and rivers can experience flash flooding after heavy rains.

Rapid weather changes could leave you stranded or injured, particularly if you're in a remote area.

Monitor weather conditions, forecasts and warnings from Metservice.

Take extra care if you're climbing, hiking or in a remote area. See Travel

Bushfires

Parts of New Zealand experience bushfires in hot, dry conditions.

If there's a bushfire, follow local advice.

Get comprehensive travel insurance before you leave. Your policy needs to cover all overseas medical costs, including medical evacuation. The Australian Government won't pay for these costs.

If you can't afford travel insurance, you can't afford to travel. This applies to everyone, no matter how healthy and fit you are.

If you're not insured, you may have to pay many 1000s of dollars up-front for medical care.

Confirm:

• what activities and care your policy covers
• that your insurance covers you for the whole time you'll be away

Consider your physical and mental health before you travel, especially if you have an existing medical condition.

See your doctor or travel clinic to:

• have a basic health check-up
• ask if your travel plans may affect your health
• plan any vaccinations you need

Do this at least 8 weeks before you leave.

If you need counselling services in New Zealand, contact:

• Lifeline – 0800 543 354 or free text HELP (4357)
• Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
• Healthline – 0800 611 116
• Samaritans – 0800 726 666

More information:

• General health advice
• International travel and health

Not all medication available over the counter or by prescription in Australia is available in other countries. Some may even be considered illegal or a controlled substance, even if prescribed by an Australian doctor.

If you plan to bring medication, check if it's legal in New Zealand. Take enough legal medication for your trip.

Carry a copy of your prescription or a letter from your doctor stating:

• what the medication is
• how much you'll take
• that it's for personal use

More information:

• New Zealand Customs Service
• Medicare Australia
• Medication

COVID-19

If you are in New Zealand and have symptoms of respiratory illness, contact Healthline on 0800 358 5453. If you have a high temperature, cough, sore throat, temporary loss of smell, shortness of breath or sneezing/runny nose you should call a doctor before you travel.

Measles

There was an outbreak of measles in New Zealand. Make sure your vaccinations are up to date before you travel. Follow advice from local health authorities.

More information:

• 2019 Measles Outbreak Information (New Zealand Ministry of Health)
• Measles outbreaks and recommendations for Australian travellers (Department of Health)
• Measles immunisation service (Department of Health)

Medical facilities

Medical facilities and services are of a similar standard to those in Australia.

Reciprocal health care

New Zealand and Australia have a reciprocal health care agreement. This lets Australians access public medical facilities and care.

It doesn't:

• include ongoing treatment of existing health conditions
• cover extra accommodation costs or flights for family members
• cover flights to Australia
• replace the need for travel insurance

To access services under the agreement:

• show your current Australian passport or evidence of permanent residency
• show your valid Medicare card

More information:

• New Zealand Ministry of Health
• Medicare Australia

Accident Compensation Corporation

If you're injured in an accident, the Accident Compensation Corporation (ACC) covers the costs of hospital treatment.

The cover provided by ACC:

• offers injury cover on a 'no-fault' basis — this means accident victims don’t have a legal right to sue a third party
• ends once you've left New Zealand
• doesn't replace your need for travel insurance

You're subject to all local laws and penalties, including those that may appear harsh by Australian standards. Research local laws before travelling.

If you're arrested or jailed, the Australian Government will do what it can to help you under our Consular Services Charter. But we can't get you out of trouble or out of jail.

Drugs

Penalties for possessing and using drugs may include fines and prison sentences.

More information:

• Carrying or using drugs

Alcohol laws

You'll need photo ID to buy alcohol or enter licensed premises.

You can't use your Australian driver's licence.

Approved IDs include:

• current passport
• current New Zealand driver's licence
• Kiwi Access Card

More information:

• Approved ID

Some Australian criminal laws still apply when you're overseas. If you break these laws, you may face prosecution in Australia.

More information:

• Staying within the law and respecting customs

New Zealand recognises dual nationality.

If you're an Australian-New Zealand dual citizen, use your Australian passport to enter and leave Australia.

More information:

• Dual nationals

Every country or territory decides who can enter or exit through its borders.

Make sure you meet all entry and exit conditions. If you don't, the Australian Government can't help you.

Visa conditions

You don't usually need a visa to visit New Zealand if you:

• travel on your Australian passport, or
• have a current Australian resident return visa

However, check your visa requirements if you've been:

• convicted of any crimes, or
• deported from any country

In these cases, contact a New Zealand Visa Application Centre for advice well before you travel.

New Zealand Electronic Travel Authority

Most Australian citizens and residents don't need a visa to enter. The exceptions are if you have a criminal record or if you've been deported from any country.

From 1 October 2019, you may need to follow new visa rules.

Australian permanent residents need to apply online for a New Zealand Electronic Travel Authority (NZeTA) to enter New Zealand.

Australian citizens are exempt from this rule.

More information:

• New Zealand Immigration

New Zealand Visa Application Centre

Suite 9.03, Level 9,
139 Macquarie Street
Sydney, New South Wales 2000
Phone: 1800 388 718
Website: www.ttsnzvisa.com
Email : ttssydneynz@ttsvisas.com

Entry and exit conditions can change at short notice. Contact NZ Immigration for details about visas, currency, customs and quarantine rules.

COVID-19

A number of airlines have ceased services to Australia and flights only depart Auckland. The number of incoming passengers to Australia and New Zealand are temporarily restricted to ease pressure of state and territory managed isolation facilities. If you have an existing booking contact your airline or travel agent for information on changes to your flight and to plan onward travel after your 14 day quarantine period.

When you arrive back in Australia you may need to contribute to the cost of quarantine depending on the state or territory you arrive in. We recommend you refer to the state or territory website for the latest information on their specific arrangement.

On 7 July the New Zealand Government announced arrivals into New Zealand would be managed in the short term to ensure New Zealanders arriving home would be able to be accommodated in a managed isolation of quarantine facility. If you have a flight booked to New Zealand contact your airline or travel agent for information on potential changes to your flight.

On 29 July the New Zealand Government announced plans to recover the cost of managed isolation for some travellers. This may affect you if you are travelling to New Zealand. 

New Zealand has put in place strict entry restrictions to prevent the spread of COVID-19. From 19 March (NZ time), most foreign travellers can no longer enter New Zealand.  

Australian citizens and permanent residents who normally live in New Zealand can still travel to New Zealand. But you'll be required to isolate for 14 days in either quarantine or a managed isolation facility in your arrival city.

If you’re granted a new resident or temporary visa you are now subject to specific visa conditions requiring you to comply with

• any order made under section 11 of the COVID-19 Public Health Response Act 2020, and
• any order made under section 70 of the Health Act 1956 and listed in Schedule 2 of the COVID-19 Public Health Response Act 2020, and
• any instruction from a Medical Officer of Health which relates to a notifiable or quarantinable disease. 

This includes Australian citizens and permanent residents of Australia, who are granted resident visas on arrival in New Zealand, regardless of their intended length of stay. If you do not comply with these requirements, you may be liable for detention or deportation for breaching the conditions of your visa.

If you're travelling by yacht or small craft you're not exempt from New Zealand border closures and may be refused entry unless you meet one of the exceptions. Exemptions need to be sought before travelling to New Zealand. For further information see the Travelling by boat page before departing.

You can transit New Zealand at Auckland International Airport but your transit can't be longer than 24 hours and you must stay in the transit area or on your plane.

To transit New Zealand, you must:

• hold a New Zealand Electronic Travel Authority (NZeTA)
• hold a transit visa
• meet one of the categories for exceptions for NZeTA or transit visa

Cruise ships are currently banned from entering New Zealand waters. Exceptions include cargo vessels unloading and loading and fishing vessels unloading and resupplying. Crew arriving in New Zealand will need to enter managed isolation or quarantine unless they have been on the vessel for 28 days prior to arrival in New Zealand. Quarantine measures allow authorities to quarantine vessels or aircraft when they come into New Zealand, where there are grounds to believe there may be cases of COVID-19 on board. The public health emergency contingency plans will be activated if a person on board the aircraft or vessel is suspected of having COVID-19.

The New Zealand Government announced a COVID-19 Alert Level System on 21 March.  New Zealand is at Alert Level 1.

At Alert Level 1, everyone can return without restriction to work, school, sports and domestic travel, and you can get together with as many people as you want.

Controls at the borders remain for those entering New Zealand, including health screening and testing for all arrivals, and mandatory 14 day managed quarantine or isolation.

For more information, please see the Level 1 Update announcement on the New Zealand Government’s Unite for Recovery website.

The COVID-19 Alert Level and entry restrictions can change at short notice.

Following the signing of the Epidemic Notice due to COVID-19 holders of a work, student, visitor, limited or interim visa with an expiry date of 2 April to 9 July 2020 inclusive who are in New Zealand on 2 April 2020 will have their visas automatically extended to 25 September 2020. This includes the NZeTA.

New Zealand declared a National Transition period on 13 May 2020 covering all of New Zealand including the Chatham Islands, Stewart Island and other offshore islands. The declaration was made to transition from response to the initial recovery phase of COVID-19. The declaration aids recovery by providing powers to manage, co-ordinate, or direct recovery activities. 

More information:

• New Zealand Government - COVID-19
• New Zealand Ministry of Health - COVID-19 (novel coronavirus)
• New Zealand Immigration - Border controls and transit information
• New Zealand Visa Information - Information for visa holders

Quarantine regulations

New Zealand has strict biosecurity rules.

If you don't declare items for quarantine, you'll get an instant fine.

If you make a false statement, you'll face heavy fines and prison sentences.

Electronic devices

When you arrive, customs officers may check electronic devices they suspect are being used in criminal activity. Devices may include:

• mobile phones
• portable tablets
• hard drives
• laptops
• digital cameras

Validity

Some countries won't let you enter unless your passport is valid for 6 months after you plan to leave that country. This can apply even if you're just transiting or stopping over.

Some foreign governments and airlines apply the rule inconsistently. Travellers can receive conflicting advice from different sources.

You can end up stranded if your passport is not valid for more than 6 months.

The Australian Government does not set these rules. Check your passport's expiry date before you travel. If you're not sure it'll be valid for long enough, consider getting a new passport.

More information:

• NZ Immigration

Lost or stolen passport

Your passport is a valuable document. It's attractive to people who may try to use your identity to commit crimes.

Some people may try to trick you into giving them your passport. Always keep it in a safe place.

If your passport is lost or stolen, tell the Australian Government as soon as possible:

• In Australia, contact the Australian Passport Information Service.
• If you're overseas, contact the nearest Australian embassy or consulate.

The local currency is the New Zealand Dollar ($NZ).

Declare all amounts over $NZ10,000 or equivalent on arrival and departure. This covers all forms of currency, not only cash.

ATM availability is similar to Australia.

You can use debit or credit cards in most places as you would in Australia.

Contact your bank to let them know you'll use your cards overseas.

Driving permit

You can drive for up to 12 months with your Australian driver's licence.

After that, you'll need to get a local licence.

More information:

• Driver licences

Road travel

City roads and highways are in good condition.

Ice, snow, fog, high winds and roaming animals can cause hazardous conditions. Heavy rain can cause landslides across roads.

Outside major cities, there aren't many motorways. Overtaking opportunities are limited.

Prepare for longer travel times than in Australia.

Railway crossings don't always have barriers, particularly in country areas.

If you're driving in mountain areas or to ski fields, be aware that roads:

• are often narrow and unpaved
• may not have safety barriers
• may require you to use snow chains
• may only be accessible by 4WD

It’s illegal to use a mobile phone while driving, but there is an exemption for 111 calls in genuine emergencies. Hands-free devices and 2-way radio are permitted.

If you plan to drive in New Zealand:

• learn the local road rules before driving
• be careful if there's ice, snow, fog or high winds
• check for road closures and warnings with the New Zealand Transport Agency and New Zealand Automobile Association
• equip yourself for current and possible weather conditions

More information:

• Driving or riding
• Driving in New Zealand

Motorcycles

Make sure your travel insurance covers using a motorbike, quad bike or similar vehicle.

Always wear a helmet.

Taxis

Taxis are generally reliable. The standards are similar to in Australia.

The New Zealand Transport Authority regulates taxis and rideshare apps.

Public transport

Buses, trains and ferries operate throughout New Zealand. State-run services are also regulated by the New Zealand Transport Authority.

Take care of your belongings on public transport.

More information:

• Transport and getting around safely

Sea travel

Several international cruise lines stop over in New Zealand. Cruise ships are unable to dock in New Zealand until 30 June 2020.

More information:

• Going on a cruise

Air travel

DFAT doesn't provide information on the safety of individual commercial airlines or flight paths.

Check New Zealand's air safety profile with the Aviation Safety Network.

More information:

• Air travel

Emergencies

Depending on what you need, contact your:

• family and friends
• travel agent
• insurance provider
• employer
• airline

Fire and rescue services

Call 111.

Medical emergencies

Call 111.

Police

Call 111 or contact the nearest police station.

Call 105 or go online for Police non-emergencies.

Always get a police report when you report a crime.

Your insurer should have a 24-hour emergency number.

Contact your provider with any complaints about tourist services or products.

You can also lodge a complaint with New Zealand Consumer Affairs.

Read the Consular Services Charter for what the Australian Government can and can't do to help you overseas.

For consular help, contact the Australian High Commission in Wellington, or the Australian Consulate-General in Auckland.

Australian High Commission, Wellington

72-76 Hobson Street
Thorndon
Wellington, New Zealand
Phone: (+64 4) 473 6411
Fax: (+64 4) 498 7103
Website: newzealand.highcommission.gov.au
Facebook: Australia in New Zealand
Twitter: @AusHCNZ

Australian Consulate-General

Level 7, Price Waterhouse Coopers Tower
186-194 Quay Street
Auckland City, New Zealand
Phone: (+64 9) 921 8800
Fax: (+64 9) 921 8820

Check the High Commission website for details about opening hours and any temporary closures.

24-hour Consular Emergency Centre

In a consular emergency, if you can't contact an embassy, call the 24-hour Consular Emergency Centre on:

• +61 2 6261 3305 from overseas
• 1300 555 135 in Australia