Malaysia

Terrorist attacks could happen in Malaysia. Attacks could be random and may affect locations popular with foreigners, or during major events or holidays that attract large crowds.

Malaysian authorities have arrested people for planning terror attacks. This includes attacks against entertainment venues in Kuala Lumpur.

There was an armed attack on a police station in Johor Bahru on 17 May in which two police officers were killed.

Other possible targets include:

• hotels, clubs, restaurants and cafes
• schools
• LGBTQIA+ venues and events
• markets and shopping malls
• places of worship or religious holidays
• outdoor recreation events
• tourist areas
• government facilities
• embassies
• public transport

To stay safe:

• be alert to possible threats, especially in public places
• be cautious around places known to be possible terrorist targets
• report any suspicious activity or items to police
• check the media for any new or emerging threats
• take official warnings seriously
• follow the advice of local authorities

If there's an attack, leave the area as soon as it's safe. 

Terrorism is a threat worldwide.

More information:

• Terrorist threats

Read our travel advice for Thailand if you're planning to go there overland.

Avoid travelling to or through the far southern provinces of Thailand.

Kidnapping occurs across the world with political, ideological, and criminal motives. Foreigners, including Australians, have been kidnapped overseas whilst travelling. Kidnaps can happen anywhere, anytime, including in destinations that are typically at lower risk.  

There's an ongoing high threat of kidnapping in the coastal areas of eastern Sabah, including islands, dive sites and other tourist facilities.

Extremists based in the southern Philippines are active in the area between the towns of Sandakan and Tawau in eastern Sabah.

Foreigners have been kidnapped from the nearby islands of Sipadan and Mataking and surrounding waters.

Some attempted and successful kidnappings have happened in coastal areas of eastern Sabah in recent years.

• In April 2024, two Malaysian Maritime Enforcement Agency personnel were injured in a shootout with a suspicious vessel while on patrol near Kunak.
• In May 2021, Malaysian authorities arrested eight suspected Abu Sayyaf militants who they suspect may have been planning kidnappings in Malaysia.
• In September 2019, 3 fishermen were abducted in the waters off Lahad Datu.
• In June 2019, 10 fishermen were abducted in waters between Lahad Datu, Sabah and Sitangkai, Southern Philippines.
• In December 2018, 3 fishermen were abducted from Pegasus Reef near Kinabatangan, Sabah.
• In November 2016, militants based in the southern Philippines attacked a yacht in waters between eastern Sabah and the Sulu archipelago. One German national was killed and another kidnapped and later killed.  Further in 2016, some commercial seamen were kidnapped from cargo vessels in the area.
• In May 2015, gunmen entered a local seaside restaurant in Sandakan and abducted the manager and one customer.

Malaysian authorities increased security in the region in response to kidnapping incidents. The Sabah Government has restricted the use of waterways.

Security measures

There's a 6pm to 6am curfew on water travel in 6 coastal districts of eastern Sabah state. This includes offshore areas up to 3 nautical miles (5.5km) from the coast.

All vessels travelling in the waters off Lahad Datu and Sandakan in daylight hours must get a permit or permission from police.

Vessels must travel only on designated routes.

There's a ban on resort-organised water activities at night. This includes diving and fishing.

Authorities established the Eastern Sabah Security Zone (ESSZone), which includes the regions of:

• Beluran
• Kinabatangan
• Kota Marudu
• Kudat
• Kunak
• Lahad Datu
• Pitas
• Sandakan
• Semporna
• Tawau

There's an increased presence of security forces in the ESSZone.

Authorities may extend the water travel curfew each fortnight. If you travel by water during curfew hours without permission, authorities could fine you or jail you for up to 6 months.

If, despite our advice, you travel to an area with a high risk of kidnapping, our ability to provide consular assistance in these destinations will be limited.  

You are responsible for your own safety. To reduce the risk of kidnapping:  

• always be alert to your personal security and surroundings - avoid distractions. Be prepared to stop or take evasive action if you sense danger
• get professional security advice for travel in locations with a heightened kidnap risk. It is essential to have a contingency plan
• check your accommodation has appropriate security measures
• vary your movements so you don't set predictable patterns
• keep a low profile – including online. Drawing attention to yourself in high-risk areas may signal to criminals that you have something worth taking
• avoid isolated locations, particularly when travelling alone. There is safety in numbers, and you should try to travel with someone else, especially at night
• notify family or friends of planned travel; share your location and emergency contacts that they can rely on if something happens
• avoid talking about your money or business affairs
• use ATMs in public places and during daylight hours
• avoid giving personal details to strangers online or over the phone. Criminals have been known to search social media for victims
• If you are confronted by armed criminals, it is best to surrender and cooperate – resistance tends to make the situation worse 

The Australian Government's longstanding policy is that it doesn't make payments or concessions to kidnappers. Ransom payments to kidnappers have funded further terrorist attacks and criminal activity. Paying a ransom to terrorist groups will likely break Australian counter-terrorism financing laws.  

More information:

• Kidnapping
• Scams that affect travellers
• Reducing the risk of piracy

You could encounter protests or demonstrations on the streets or at certain venues.

Protest activity could lead to violence and disrupt public services, including public transport, and cause traffic congestion. However, this is rare.

Police permission is needed for public gatherings and demonstrations. If you take part in a protest or demonstration, authorities could arrest and deport you.

Avoid protests and demonstrations.

During periods of unrest:

• check the news and other sources for information on planned and possible unrest or strikes
• follow the advice of local authorities
• plan your activities to avoid unrest on national or commemorative days
• be ready to change your travel plans

If civil unrest disrupts your transport plans, contact your airline, travel agent or insurer for help.

More information:

• Demonstrations and civil unrest

Petty crime

Petty crime is common.

Opportunistic pickpocketing and snatch-and-grab robberies happen often where thieves snatch handbags, shoulder bags, jewellery, mobile phones and other valuables from pedestrians.

Hotspots include busy pedestrian crossings near major shopping malls, including within the KLCC area.

Motorcyclists, and sometimes thieves in other moving vehicles, pull bags from victims. This often causes injuries.

Smash-and-grab attacks against slow-moving and parked vehicles also happen.

To avoid petty crime:

• don't carry bags that are easy to snatch
• walk on footpaths when you can and stay away from the curb
• hold your bag on the opposite side to the traffic
• when driving or parking your car, keep valuables out of sight
• always keep vehicle windows up and doors locked, even when moving

Handbags, expensive watches, jewellery, mobile phones and cameras are tempting targets for thieves.

Many travellers have lost passports and other valuables to thieves on trains and at airports.

Carry only what you need and leave other valuables, in a secure location.

Thieves sometimes work in groups at busy shopping centres. One or more may approach you with stories of distress or warnings for your safety. When you're distracted, others steal your belongings.

Watch your personal belongings, especially:

• in crowded areas and during holiday periods
• when travelling on trains from the airport
• at airports

Be wary of approaches from strangers, especially in shopping centres.

Credit card fraud

Credit card fraud is common.

Credit cards are often copied for illegal use. This can happen anywhere, from small shops to large department stores and hotels.

Always keep your credit card in sight.

Online scams

Online scams have increased in recent years. Scammers often pretend to be people in need of financial help.

They prey on people looking for companions on online dating websites.

To protect yourself from being scammed:

• be wary of people asking for money
• don't send money or provide your bank details to anyone you don't know
• be careful when sharing personal information with people you haven't met in person

Scams involving gambling are also common.

Violent crime

You could experience violent crime in Malaysia. Australians have been victims of violent crime in Kuala Lumpur, Penang and other areas of the country. You should exercise vigilance and take sensible precautions. If you're a victim of crime, inform the local police and get a police report.

Incidents of assault, sexual assault, robbery and drink spiking, including in tourist areas of Kuala Lumpur and Penang have occurred. Be alert to the potential risks around drink spiking and methanol poisoning through consuming alcoholic drinks. See our advice on Partying safely while overseas.

Don't leave your food or drinks unattended. Never accept food, drinks, cigarettes or gum from strangers. Stay with people you trust at parties, bars, nightclubs and taxis.

To stay safe while using taxis:

• don't hail taxis on the street, especially after dark
• book taxis by phone at a shopping centre taxi desk
• check there's a licence with photo on the dashboard or seat back before getting into a taxi
• check the driver matches the photo.

If you're alone in a taxi, sit in the back seat. Keep your belongings with you in the taxi.

If your taxi stops to pick up other passengers, get out of the taxi when it's safe to do so. Taxi drivers aren't allowed to pick up extra passengers, but it sometimes happens.

E-hailing services are available. Use the same precautions as taxis.

Cyber security 

You may be at risk of cyber-based threats during overseas travel to any country. Digital identity theft is a growing concern. Your devices and personal data can be compromised, especially if you’re connecting to Wi-Fi, using or connecting to shared or public computers, or to Bluetooth. 

Social media can also be risky in destinations where there are social or political tensions, or laws that may seem unreasonable by Australian standards. Travellers have been arrested for things they have said on social media. Don't comment on local or political events on your social media. 

More information:  

• Cyber security when travelling overseas 

Be alert to the potential risks around drink spiking and methanol poisoning through consuming alcoholic drinks. See our advice on partying safely while overseas.

Incidents of assault, sexual assault, robbery and drink spiking, including in tourist areas of Kuala Lumpur and Penang have occurred. Don't leave your food or drinks unattended. Never accept food, drinks, cigarettes or gum from strangers. Stay with people you trust at parties, bars, nightclubs and taxis.

Get urgent medical attention if you think you or someone else has been drugged.

Methanol can be used in unregulated alcohol production to lower costs. Methanol is highly toxic. As little as one shot can be fatal. Act quickly if you suspect you or someone you're travelling with has been poisoned. Urgent medical attention could save your life or save you from permanent disability. Report suspected cases of methanol poisoning to the police.

• be careful drinking cocktails and drinks made with spirits
• drink only at reputable licensed premises
• avoid home-made alcoholic drinks
• Labels on bottles aren't always accurate.

More information

• Partying safely while overseas

Malaysia experiences severe weather and natural disasters, including:

• earthquakes
• tsunamis
• flooding
• landslides
• severe rainstorms
• heatwaves

If there's a natural disaster:

• secure your passport in a safe, waterproof location
• keep in contact with your friends and family
• monitor local media and weather reports
• follow the advice of local authorities
• check with tour operators before travelling to affected areas

Register with the Global Disaster Alert and Coordination System to receive alerts on major disasters.

Earthquakes and tsunamis

Earthquakes can happen in Malaysia.

Coastal regions of the world can experience tsunamis. Malaysia and its neighbours are vulnerable to earthquakes, which make destructive tsunamis more likely.

More information:

• US Tsunami Warning Centre

Severe weather

Flooding and landslides are common during the wet season which is usually from October to February.

Severe rainstorms can result in deaths and extensively damaged infrastructure.

Essential services can be interrupted.

The safety standards you might expect of transport and tour operators aren't always met. This includes for adventure activities, such as diving.

Operators may not provide enough safety equipment. They also may not pay attention to maintenance standards and safety precautions.

If you plan to do a tour or adventure activity:

• check your travel insurance covers you for it
• ask and insist on minimum safety requirements
• use available safety equipment, such as life jackets or seatbelts

If appropriate safety equipment isn't available, use another provider.

Piracy in South-East Asian waters is an ongoing problem, especially in the:

• Strait of Malacca
• waters between Sabah and the southern Philippines

The International Maritime Bureau (IMB) issues weekly piracy reports.

Avoid travelling by boat in the southern Sulu Sea. This includes waters between Sabah, Malaysia and Palawan in the Philippines.

If you decide to travel by boat in these regions:

• check IMB piracy reports
• get local advice
• arrange security measures

More information:

• Travelling by boat
• Going on a cruise

Get comprehensive travel insurance before you leave. 

Your policy needs to cover all overseas medical costs, including medical evacuation. The Australian Government won't pay for these costs.

You'll probably need a specialised insurance policy that covers travel to high-risk destinations if, despite our advice, you're travelling to the coastal region of eastern Sabah.

If you can't afford travel insurance, you can't afford to travel. This applies to everyone, no matter how healthy and fit you are.

If you're not insured, you may have to pay many thousands of dollars up-front for medical care.

Confirm:

• what activities and care your policy covers
• that your insurance covers you for the whole time you'll be away

Consider your physical and mental health before you travel, especially if you have an existing medical condition. 

See your doctor or travel clinic to:

• have a basic health check-up 
• ask if your travel plans may affect your health
• plan any vaccinations you need

Do this at least 8 weeks before you leave.

If you have immediate concerns for your welfare or the welfare of another Australian, call the 24-hour Consular Emergency Centre on +61 2 6261 3305 or contact your nearest Australian Embassy, High Commission or Consulate to discuss counselling hotlines and services available in your location.

More information:

• General health advice
• Healthy holiday tips (Healthdirect Australia)

Not all medication available over the counter or by prescription in Australia is available in other countries. Some may even be considered illegal or a controlled substance, even if prescribed by an Australian doctor.

If you plan to bring medication, check if it's legal in Malaysia. Take enough legal medicine for your trip.

Strict rules control the importation of prescription and non-prescription medication. Contact the high commission or embassy of Malaysia to check what documentation local authorities may need you to have. Further information can be found on the Pharmaceuticals Services website.

Carry a copy of your prescription or a letter from your doctor stating: 

• what the medication is
• your required dosage
• that it's for personal use 

More information: 

• Medication

Smoke haze

Smoke haze often happens from June to October, but it can happen at any time.

Check the haze situation and any health warnings the Malaysian Government issues.

When haze levels are high, authorities recommend limiting outdoor activity. Get your own medical advice.

More information:

• World Air Quality

Insect-borne diseases

Dengue is common, including in major urban areas. Sometimes serious outbreaks happen.

There's no vaccination or treatment available for dengue fever.

Zika virus is a risk. There's no vaccination for it.

If you're pregnant, the Australian Department of Health recommends you:

• discuss any travel plans with your doctor
• consider deferring non-essential travel to affected areas

The Zika virus bulletin includes advice on how to minimise Zika virus risks.

Malaria is a risk in rural areas. It's less common in urban and coastal areas. Consider taking medicine to prevent malaria.

Outbreaks of other insect-borne diseases can happen. This includes chikungunya and filariasis.

Reported cases of Japanese encephalitis have increased in recent years. Get vaccinated against Japanese encephalitis before you travel

The risk of contracting insect-borne diseases increases during the wet season.

To protect yourself from disease:

• ensure your accommodation is insect-proof
• always use insect repellent
• wear long, loose, light-coloured clothing

More information:

• Ministry of Health Malaysia

Rabies

Rabies is a potentially fatal viral disease. It's found in dogs, monkeys, bats and other mammals.

The most recent cases were reported in Sarawak. It was transmitted through feral dog and cat bites.

Rabies can also be contracted when a rabid animal's saliva gets directly into your eyes, nose, mouth or broken skin.

Avoid direct contact with dogs and other mammals.

If a dog, monkey or other mammal bites or scratches you, use soap and water straight away to wash the wound thoroughly.

Get urgent medical attention.

Other health risks

Waterborne, foodborne, parasitic and other infectious diseases are common.

These include:

• hepatitis
• tuberculosis
• typhoid
• cholera
• hand, foot and mouth disease (HFMD)

Serious outbreaks sometimes occur.

To protect yourself from disease:

• drink boiled water or bottled water with sealed lids
• avoid ice cubes
• avoid uncooked and undercooked food, such as salads
• wash your hands often and thoroughly

Get medical attention if you suspect food poisoning, or if you have a fever or diarrhoea.

Cases of pertussis (whooping cough) have increased in Sabah since the beginning of 2023. If you're planning to travel to Sabah:

• ensure you're immunised against pertussis
• practice good personal hygiene including frequent hand washing, not sharing drinks or lip balm
• keep your distance from people who appear sick
• seek medical attention if you develop symptoms

More information:

• Infectious diseases

Marine stings

Stings from jellyfish and other marine animals can be fatal.

Ask local authorities, your tour operator or hotel about:

• swimming conditions
• precautions to take
• other dangers

Black henna tattoos

Avoid temporary black henna tattoos as they often contain a dye that can cause serious skin reactions.

Medical facilities

You can find private hospitals with international-standard facilities in major cities.

Public hospitals in major cities have a good range of medical services. However, access can be slow. Services are more limited in rural areas.

Most private hospitals need a cash deposit or a confirmation of insurance before they will admit you. They also expect immediate payment for services.

You need to pay up-front for treatment at government hospitals.

There are decompression chambers in:

• Kuantan
• Lumut
• Ipoh
• Semporna
• Labuan

Medical tourism

Medical tourism, including for cosmetic surgery, is common.

Standards at discount and uncertified medical facilities can be poor.

Serious and possibly life-threatening complications can result.

Before travelling for medical tourism:

• research and choose medical service providers carefully
• don't use discount or uncertified medical service providers
• check your travel insurance covers you if things go wrong with your surgery, as most don't

You're subject to all local laws and penalties, including those that may appear harsh by Australian standards. Research local laws before travelling.

If you're arrested or jailed, the Australian Government will do what it can to help you under our Consular Services Charter. But we can't get you out of trouble or out of jail.

Malaysian law requires that you carry identification, such as your passport or a Malaysian Immigration Issued Card (IKAD), with you at all times and electronic evidence of the visa entry if you entered via auto gates. If you are asked by police and you are unable to provide this evidence, you may be detained until you can present it (see 'Travel').

Drugs

If you're suspected of using drugs before you visit Malaysia, you may be required to take a urine test on arrival. This includes if you're travelling from a country where possession and use of drugs such as cannabis is legal. 

Penalties for drug offences are severe, including drug possession and the presence of drugs in your bloodstream. Malaysia still carries the death penalty for drug trafficking.

More information:

• Carrying or using drugs

Surrogacy laws

Malaysian civil law applies to everyone in Malaysia. Under this law, it's unclear if surrogacy is legal and what conditions apply.

Under sharia law, surrogacy is illegal. However, sharia law only applies to Muslims.

Surrogacy isn't practised openly in Malaysia. If you want to pursue surrogacy, it's mostly a private arrangement between you and the surrogate.

Get independent legal advice before entering into a surrogacy arrangement.

More information:

• Going overseas for international surrogacy
• Going overseas to adopt

Sharia law

Malaysia enforces some aspects of sharia law. These laws apply to all Muslims, including those from Australia.

Research laws that apply to you before you travel.

Serious crime

Crimes that may attract corporal punishment include:

• certain drug offences
• commercial crime
• rape
• robbery

LGBTQIA+ law

Same-sex sexual relations are illegal.

Punishment can include whipping and up to 20 years in prison for same-sex acts involving either men or women.

More information:

• LGBTQIA+ travellers

Drink driving

Driving under the influence of drugs or alcohol is a serious offence, which can result in fines and/or a jail sentence. Authorities strictly enforce these laws. 

Some Australian criminal laws still apply when you're overseas. If you break these laws, you may face prosecution in Australia.

More information:

• Staying within the law and respecting customs

Malaysia is a multicultural but mostly Islamic country.

Standards of dress and behaviour are conservative in many areas. This includes at religious sites and government offices.

Always respect local traditions, customs, laws and religions.

Learn about customs at your destination. If in doubt, get advice from locals. Take care not to offend cultural or religious beliefs.

Ramadan

The Islamic holy month of Ramadan is observed in Malaysia. Respect religious and cultural customs and laws at this time.

During Ramadan, eating, drinking and smoking may be illegal in public during the day. If you're not fasting, avoid these activities around people who are. Seek local advice to avoid offence.

Explore our Ramadan page to learn more, including dates for Ramadan.

Malaysia doesn't recognise dual nationality.

If you're a dual citizen, this limits the consular services we can give if you're arrested or detained.

Always travel on your Australian passport.

If Malaysian authorities find out you hold both Australian and Malaysian citizenship, you may need to renounce either your Australian or Malaysian citizenship straight away, or you may not be permitted to depart Malaysia.

More information:

• Dual nationals

Visas

In most circumstances, Australian passport holders can get a 90-day tourism visa on arrival. 

Arrange a visa before you travel if you're visiting for:

• business
• volunteer work
• study
• research

Entry and exit conditions can change at short notice. Contact the nearest high commission, embassy or consulate of Malaysia for details about visas, currency, customs and quarantine rules.

If you breach your visa conditions or overstay your visa, authorities may fine, detain or deport you.

Always check the correct dates are on the visa stamp placed in your passport.

Follow immigration rules, including your visa conditions.

Border measures

You must complete a Malaysia Digital Arrival Card (MDAC) before arrival in Malaysia. The MDAC must be submitted through the Malaysian Immigration website. See the Malaysian Immigration website for further information, including exemption details.

Malaysia has an auto gate facility for visitors from several countries, including Australia. The option to use the manual counter for a visa is still available. To use the auto gate facilities, Australian visitors must have a passport valid for at least 6 months and must complete and submit their Malaysian Digital Arrival Card (MDAC) 3 days before arriving. You will need to complete an enrolment process on arrival to be able to use the auto gates. The auto gate facility is available at Kuala Lumpur International Airport Terminals 1 and 2.

Travellers registering to use the Malaysia Digital Arrival Card will receive an email acknowledgment containing a link and a pin number to view their visit pass online after they pass through the auto gate. Travellers who use the auto gate to enter Malaysia will need to be able to take and keep a snapshot of their visit pass on their phone and present this visit pass if requested by Malaysian authorities.

The auto gate facility is unavailable for Australian passport holders with Malaysian permanent residency or a long-term pass. Further information can be found on the Malaysia Digital Arrival Card website.

Entry requirements may change at short notice. Monitor the websites of the Malaysian Department of Immigration, My Safe Travel, the Malaysian Ministry of Health, and social media for any changes. Before travel, confirm entry requirements with the Malaysian High Commission or Consulate-General in Australia.

Staying in Malaysia

You should ensure you keep your visa up to date.

Foreigners need to provide biometric identification (fingerprints and/or face) on arrival.

Children aged younger than 12 years and visitors with finger disabilities don't have to do this.

Malaysian law requires that you carry identification, such as your passport or a Malaysian Immigration Issued Card (IKAD), with you at all times and electronic evidence of the visa entry if you entered via auto gates. If you are asked by police and are unable to provide this evidence, you may be detained until you can present it.

Travellers registering to use the Malaysia Digital Arrival Card will receive an email acknowledgment containing a link and a pin number to view their visit pass online after they pass through the auto gate. Travellers who use the auto gate to enter Malaysia will need to be able to take and keep a snapshot of their visit pass on their phone and present this visit pass if requested by Malaysian authorities.

Validity

Some countries including Malaysia won't let you enter unless your passport is valid for more than 6 months after you plan to leave that country. This can apply even if you're just transiting or stopping over.

Some foreign governments and airlines apply the rule inconsistently. Travellers can receive conflicting advice from different sources.

You can end up stranded if your passport is not valid for more than 6 months.

The Australian Government does not set these rules. Check your passport's expiry date before you travel. If you're not sure it'll be valid for long enough, consider getting a new passport.

Lost or stolen passport

Your passport is a valuable document. It's attractive to people who may try to use your identity to commit crimes.

Some people may try to trick you into giving them your passport. Always keep it in a safe place.

If your passport is lost or stolen, tell the Australian Government as soon as possible:

• In Australia, contact the Australian Passport Information Service.
• If you're overseas, contact the nearest Australian embassy or consulate.

Passport with ‘X’ gender identifier

Although Australian passports comply with international standards for sex and gender, we can’t guarantee that a passport showing 'X' in the sex field will be accepted for entry or transit by another country. Contact the nearest embassy, high commission or consulate of your destination before you arrive at the border to confirm if authorities will accept passports with 'X' gender markers. 

More information:  

• LGBTQIA+ travellers 

The official currency is the Malaysian Ringgit (MYR).

When you depart, declare any MYR over MYR30,000, $US10,000 or equivalent. This covers all forms of currency, not only cash.

You can take larger amounts out of the country if you declare it when you arrive.

ATMs are widely available.

If you travel between Peninsular Malaysia and East Malaysia, you need your passport. East Malaysia includes Sabah and Sarawak.

Check if your travel insurance policy covers you for any related damage and injuries if you plan to hire:

• a car
• a motorcycle
• a jet ski
• any other vehicle

Driving permit

To drive in Malaysia, you need both:

• a valid Australian driver's licence (digital driver's licences may not be accepted)
• an International Driving Permit (IDP)

Get your IDP before you leave Australia.

If you don't have both, you need to apply for a Malaysian licence.

More information:

• Driving or riding

Road travel

Motorcyclists are a common traffic hazard. They often:

• weave through traffic
• drive through red lights and pedestrian crossings
• travel on the wrong side of the road

Motorcyclists have been increasingly confronting drivers who shout, gesture or toot their horn at them. They sometimes assault drivers.

You're more likely to die in a car accident in Malaysia than in Australia.

To stay safe, drive carefully and avoid road rage.

On a motorcycle, always wear a helmet.

Taxis

Some taxi drivers, especially in tourist spots or when roads are jammed, don't use their meter. This is illegal.

Malaysia's taxi regulator has an English-language hotline for reporting problems. To make a report, call 1 800 88 7723 and provide the:

• vehicle number
• taxi company name
• time, date and location of the incident
• name of the driver if known

Always ask if the driver will use the meter, or agree the fare, before you get in a taxi.

At the start of your trip, take note of the vehicle number, the taxi company name and the name of the driver.

Public transport

There have been fatal and other serious accidents involving long-distance tour buses. This often happens at night or in bad weather.

If you plan to travel by bus, choose a company with a good reputation and avoid overnight travel.

More information:

• Transport and getting around safely

Sea travel

In recent years, several passenger boats have sunk due to overloading and poor maintenance.

Before booking tickets on a passenger ferry, speedboat or other vessel, check there is appropriate safety equipment available.

Don't travel on any vessel that looks overloaded or in poor condition.

When you board, confirm there are enough life jackets for all passengers. Know where they are.

In bad weather, wear a life jacket, even if others don't.

There is a curfew on travel by water from 6pm to 6am in the coastal districts of eastern Sabah. See (Safety).

More information:

• Travelling by boat

Airline safety

DFAT doesn't provide information on the safety of individual commercial airlines or flight paths.

Check Malaysia's air safety profile with the Aviation Safety Network.

More information:

• Air travel

National parks

National parks are protected areas, and some are home to ethnic minority groups.

Be respectful of the law and customs in these areas. If in doubt, seek local advice.

Don't remove any wildlife or plants from the park.

Before entering a park, register your plans with park officials and let someone you trust know where you're going.

Depending on what you need, contact your:

• family and friends
• travel agent
• insurance provider
• employer
• airline

Fire and rescue services

Call 999.

Medical emergencies

Call 999.

Police

Call 999 or contact the Royal Malaysia Police Operations Centre on +60321 159 999 or Royal Malaysia Headquarters (Bukit Aman) +603 22662 222.

Always get a police report when you report a crime.

Your insurer should have a 24-hour emergency number.

Read the Consular Services Charter for what the Australian Government can and can't do to help you overseas.

For consular assistance, contact the Australian High Commission in Kuala Lumpur.

Australian High Commission, Kuala Lumpur

6 Jalan Yap Kwan Seng
50450 Kuala Lumpur
Malaysia
Phone: (+60 3) 2146 5555/2146 5575
Fax: (+60 3) 2141 5773
Website: malaysia.highcommission.gov.au
Email: ahckl.consular@dfat.gov.au
Facebook: Australia in Malaysia
X: @AusHCMalaysia

Check the High Commission website for details about opening hours and any temporary closures.

You can get limited consular help, including lodging Australian passport applications, at the following Australian consulates headed by honorary consuls:

Australian Consulate, Penang

Level 3
Jalan Macalister 
10400 Penang
Malaysia
Phone: (+60 4) 226 8955
Fax: (+60 4) 228 3366
Email: datolimpa@gmail.com

Australian Consulate, Kota Kinabalu

Lot 01-05, 11th Floor
Jubili Tower (Menara Jubili)
53, Jalan Gaya
88000 Kota Kinabalu
Sabah
Malaysia
Phone: (+60 88) 267 151
Fax: (+60 88) 266 509
Email: andrewsmk@yahoo.com

Australian Consulate, Sarawak

E39 Level 2
Taman Sri Sarawak Mall
Jalan Tunku Abdul Rahman
93100 Kuching
Sarawak
Malaysia
Phone: (+60 19) 898 9787
Email: philipting66@gmail.com

24-hour Consular Emergency Centre

In a consular emergency, if you can't contact an embassy, call the 24-hour Consular Emergency Centre on:

• +61 2 6261 3305 from overseas
• 1300 555 135 in Australia