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Contact us

Last Updated
Wednesday, 30/04/2025

 

Most questions we receive can be answered by reading the information on our website.

Before you contact us, read the travel advice for your destination

If your question isn't answered by the information on our website, including the handy snapshots below, please contact us via the form at the bottom of this page.

Please note:

  • We can’t generally help you with enquiries related to your specific travel plans or circumstances. For these types of enquiries contact your airline, travel agent or the Foreign Embassy, High Commission or Consulate in the destinations that relate to your enquiry.
  • Due to the volume of queries we receive, we may not respond if your question/s can be answered by information provided on the Smartraveller website.

What is your enquiry about?

Urgent help overseas

Contact the local emergency authorities if you're in a life-threatening situation or need immediate assistance. Find local emergency numbers under ‘Local contacts’ at the bottom of the travel advisory for your destination.

The Consular Services Charter provides information on how we can assist Australians overseas.

If you're an Australian citizen and you have serious concerns about your welfare or that of another Australian, contact your local Australian Embassy, High Commission or Consulate, or call our 24-hour Consular Emergency Centre in Australia on

  • 1300 555 135 within Australia
  • +61 2 6261 3305 from anywhere in the world.

Do not contact the emergency centre with general enquires.

See our urgent help page for more information.

Travel advice for a specific destination

We provide travel advice for some 178 destinations. We recommend you read the full advice for your destination/s before contacting us, as your question may be answered there.

Our travel advice includes information on:

  • safety and security
  • health
  • local laws
  • travelling around your destination
  • local contacts, including emergency and consular contacts.

We recommend you subscribe to the destination/s you're visiting, including those you're transiting through, to receive the latest updates via email.

For specific questions about the requirements to enter a foreign destination contact the nearest embassy, consulate or immigration department of the destination you're entering.

Travel insurance

We can't recommend specific travel insurance providers.

Read our general advice on travel insurance, and see the CHOICE travel insurance buying guide: COVID-19 edition for advice about purchasing insurance.

If you need to contact your travel insurer, look for their contact details in the policy documents they sent you. Most have 24-hour emergency assistance phone lines.

The Insurance Council of Australia also lists contact details for travel insurers in Australia on their Find an Insurer website.

Travelling as a dual national

Information about travelling as a dual national, including whether you can enter or leave Australia on your foreign passport, can be found on our page on dual nationals.

Travelling with children

Smartraveller has detailed information on children who are travelling, including children travelling without both parents and child custody considerations. For details, visit our page on travelling with children.

Children travelling unaccompanied 

Most airlines have rules for children under the age of 15 who are travelling alone. Parents or guardians will usually need to fill out a permission form for the child's travel. Contact your airline for more information, including in-flight protocols for unaccompanied minors.

It's your responsibility to find out if your destination has special entry requirements for children. Contact your destination's embassy or consulate to ask about these requirements.

Visas

Australian visas 

You can find information about visas on the Australian Border Force website. For questions about visas, contact the Department of Home Affairs.

Foreign visas 

Visa information is often included in the travel advice for your destination. If you have specific visa-related questions we don't address, contact the nearest embassy, high commission or consulate of your destination/s.

Schengen visas 

On our page about Schengen visas, you can find information on bilateral visa waivers and other reciprocal agreements with European countries.

Document legalisation and notarial services

Document legalisation services in Australia 

For information on having a document legalised in Australia, including booking an appointment for legalisation services, see our page on documents in Australia.

Document legalisation services overseas 

For information on having a document legalised overseas, including identity certification certificates, see our page on documents overseas.

Certificate of No Impediment to Marry (CNI) 

Find information about CNIs, including the downloadable application form, on our page about Certificates of No Impediment to Marry.  

Verifying an Australian Apostille 

If you need to verify an Australian Apostille, visit the verification portal on the DFAT website.

Passports

If you want to apply for or renew an Australian passport, visit: www.passports.gov.au.

The Australian Passport Office is continuing to experience high demand for passports. We strongly urge you not to leave your application to the last minute.

You should allow a minimum of six weeks to get a new passport or renew one, and longer if you are applying for a child’s passport.

To contact the Australian Passport Office:

  • use the online contact form
  • in Australia, call 131 232 Monday to Friday: 8.00am to 5.00pm
  • overseas, contact your local Australian Embassy, High Commission or Consulate.

Registration and subscription

Smartraveller registration 

Pre-trip registration on Smartraveller ended in 2019. 

We now recommend you subscribe to the destinations you’re visiting, including where you’re transiting through for updates. 

DFAT may set up a registration portal in the event of a crisis. This allows you or your family to register your location and contact details with us in the event you’re in the affected area. If we open crisis registrations, we’ll publish the link on our website and provide updates through our subscription service and our social media. 

Subscription 

For information about Smartraveller’s subscription service, including how to subscribe and unsubscribe, visit our page on subscription.

Media enquiries

For media enquiries, contact media@dfat.gov.au.

Feedback

Consular services feedback 

We welcome your comments on our consular services. This helps us to identify areas that need improvement, or where changes would make sense. Sharing your experiences may help other Australians avoid difficulties overseas. It may also help others appreciate how and when consular services can help. You can comment on our services by using the contact form below, or writing to us at

First Assistant Secretary 
Consular and Crisis Management Division 
Department of Foreign Affairs and Trade 
RG Casey Building 
BARTON ACT 0221 

If you’re dissatisfied with the response you receive, you can contact the Commonwealth Ombudsman's Office in Australia. Learn more about what and when we can help Australian overseas. Read the Consular Services Charter. 

Smartraveller website feedback 

You can help other travellers, by helping us improve this website. Let us know if you find any issues, bugs, errors or opportunities to improve.

Contact us


Important: Please read

The Consular Services Charter provides information on how we can assist Australians overseas.

If you're an Australian citizen and you have serious concerns about your welfare or that of another Australian, contact your local Australian Embassy, High Commission or Consulate, or call our 24-hour Consular Emergency Centre in Australia on

  • 1300 555 135 within Australia
  • +61 2 6261 3305 from anywhere in the world.

Do not contact the emergency centre with general enquiries.

Most messages we receive about consular assistance can be resolved by reading the following pages:

  • Arrested or jailed overseas
  • Lost or damaged property overseas
  • Medical assistance or medical emergency overseas
  • Money problems overseas
  • Someone has died overseas
  • Someone is missing overseas
  • Victim of crime overseas
  • Crisis and emergency overseas

Important: Please read

If you want to apply for or renew an Australian passport, visit www.passports.gov.au.

The Australian Passport Office is continuing to experience high demand for passports. We strongly urge you not to leave your application to the last minute.

You should allow a minimum of six weeks to get a new passport or renew one, and longer if you are applying for a child’s passport.

To contact the Australian Passport Office:

  • use the online contact form.
  • in Australia, call 131 232 Monday to Friday: 8.00am to 5.00pm
  • overseas, contact your local Australian Embassy, High Commission or Consulate.

Important: Please read

Most messages we receive for travel advice can be resolved by reading the relevant country page on Smartraveller. Please visit our destinations page.

We can't provide personalised advice about entry and exit requirements or visas for other countries, including Schengen area requirements. Contact the embassy or high commission of your destination for advice specific to your circumstances. 

Important: Please read

We're unable to help with enquiries related to entering and leaving Australia.

Please visit the Australian Border Force for information about coming to Australia.

Important: Please read

We can't provide specific information about the kind of visa you'll need to enter a foreign country, or which entry and exit rules apply to you. 

Every country or territory decides who can enter or exit through its borders. Foreign governments often require you to get a visa before they let you enter.

Most overseas visa-related messages we receive can be resolved by reading our advice on getting a foreign visa and visas and entry requirements for Europe.

Please contact the embassy or consulate of the country you’ll be visiting for visa advice specific to your needs and circumstances.

Important: Please read

Most messages we receive about document legalisations, apostilles, notarial services and certificates of no impediment can be resolved by reading the following pages:

  • Notarial services
  • Documents we can legalise
  • Legalising documents in Australia
    • Book an appointment
    • Submit by mail
  • Legalising documents overseas
    • Requesting services overseas
  • Getting married overseas (Certificate of No Impediment (CNI))
  • Notarial forms

Important: Please read

Most messages we receive about travelling with medication can be resolved by visiting the following pages:

  • Medication and medical equipment (Smartraveller)
  • How to manage your PBS medicine overseas (Services Australia)
  • Contact the consulate or embassy of your destination for specific advice on local laws, restrictions or rules.
  • Travel advisory of your destination.

Important: Please read

Most messages we receive about travel insurance can be resolved by reading the following pages on Smartraveller:

  • Travel insurance
  • CHOICE travel insurance buying guide

Important: Please read

Your enquiry will be prioritised by the category you select. Please make sure your question is not covered by one of the other categories before selecting 'other'. 


Please contact the Embassy, High Commission or Consulate of  your country of nationality. 

Email:
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Emergency consular assistance

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For how we can help you overseas see the Consular Services Charter.

Enquiries and feedback

For non-urgent enquiries, or to provide feedback on consular services that you've recently received, contact us online.

For information on notarial services, email legalisations.australia@dfat.gov.au

To report a vulnerability you’ve identified on this website or to find out more about the department’s Vulnerability Disclosure Policy visit the DFAT website

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade

For more information go to about us.

Information in other languages

Find information in other languages.

 

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  • Home
  • Before you go
    • The basics
      • Destinations
      • Europe and the Schengen Area
      • Getting a foreign visa
      • Travel insurance
      • CHOICE travel insurance buying guide
    • Who you are
      • Academics
      • Colour, race, ethnicity, or religion
      • Dual nationals
      • Journalists
      • LGBTQIA+
      • Mature and older travellers
      • School leavers
      • Travelling with children
      • Travelling with a disability
      • Travelling with pets
      • Women
    • Activities
      • Adoption
      • Antarctica and the Arctic
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Retiring overseas
      • Sports and adventure
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
        • Travel overseas for Anzac Day
      • Religious events
        • Travel overseas for Ramadan
        • Travel overseas for Hajj
      • Sporting events
        • Rugby League Las Vegas 2025
    • Health
      • Infectious diseases
      • Going overseas for a medical procedure
      • Medical assistance overseas
      • Medication and medical equipment
      • Mental health
      • Organ transplant tourism
      • Pregnancy
      • Reciprocal health care agreements
      • What happens if you die overseas
    • Staying safe
      • Armed conflict
      • Assault
      • Cyber security
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Protests and civil unrest
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • Africa
    • Americas
    • Asia
    • Europe
    • Middle East
    • Pacific
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Robbed or mugged
      • Sexually assaulted
    • Crisis or emergency
      • Earthquake
      • Severe weather
      • Volcanic eruption
      • Bushfire
      • Nuclear incident
    • Australia's biosecurity and border controls
  • Urgent help
  • Our services
    • Consular State of Play
      • Data
      • Case studies
      • Images
      • Videos
      • Audio
      • Historical data
    • Consular Services Charter
      • ميثاق الخدمات القنصلية (Arabic)
      • 领事服务章程 (Chinese Simplified)
      • 領事服務章程 (Chinese Traditional)
      • Panduan Layanan Konsuler (Indonesian)
      • 領事サービス憲章 (Japanese)
      • 영사 서비스 헌장 (Korean)
      • กฎบัตรว่าด้วยบริการต่าง ๆ ของกงสุล (Thai)
      • Quy định về Dịch Vụ Lãnh Sự (Vietnamese)
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      • 한국어 (Korean)
      • ภาษาไทย (Thai)
      • Tiếng Việt (Vietnamese)
      • Filipino community
      • Indian community
    • Crises
    • News and updates
    • Notarial services
      • Documents we can legalise
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Passport services
    • Resources
      • Consular Privacy Collection Statement
    • Subscription
    • Travel advice explained
    • Voting overseas