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  2. Crisis or emergency overseas

Crisis or emergency overseas

Last Updated
Thursday, 24/03/2022

 

In the event of a natural disaster or other crisis in or near your location, you need to take urgent steps to stay safe.

This page provides general advice that applies to most crises and emergencies overseas. It covers the basics of:

  • what to do during a crisis
  • types of crisis
  • where to get help
  • how the Australian government may help
  • registering with DFAT during a crisis

Read this page in conjunction with our pages specific to each type of crisis and our Consular Services Charter.

For advice about other issues while travelling, see what to do when things go wrong or if you're a victim of a crime.

What to do during a crisis

  • Stay safe. Take immediate action to stay safe. If you're already safe where you are, don't go out or travel until you know the threat has passed.
  • Get medical care. If you're injured, seek medical assistance. Understand that local emergency services may be stretched during a crisis. Don't expert priority services because you're an Australian.
  • Contact your loved ones. Tell family and friends where and how you are. As soon as possible. If they've heard about the crisis from the news, they'll fear for your safety.
  • Contact us if you need help. In a crisis we will initiate a crisis response. Only contact us if you need urgent help or you have serious concerns for family or friends.
  • Follow instructions from local authorities. Unless we tell you otherwise, do what you're told by the local first responders. They're the authority in your location.
  • Stay up to date. Follow the news and social media for developments as they unfold. Subscribe to updates for your destination's travel advisory.

Advice for different types of crisis

See our information about what to do for specific types of crises and emergencies.

  • Hurricane or cyclones
  • Demonstration or civil unrest
  • Armed conflict
  • Terrorist situation
  • Earthquake
  • Volcanic eruption
  • Bushfire

Where to get help

If there's a crisis in or near your location, you have help options in your destination and from back home.

Local authorities

Seek help from local authorities first. Emergency services in most destinations have processes in place for crisis situations. See 'local contacts' in the travel advisory for your destination.

Family and friends

Reach out to your family and friends and ask for help. Especially if you need money. Or if you need someone to help coordinate flights out.

Travel insurance

Contact your travel insurer. If you can't find their emergency number, look them up on Find an Insurer (Insurance Council of Australia).

The Australian Government

In some circumstances, consular officials may be able to help. However, there are limits.

If we declare a crisis, we may help through a formal crisis response. If we haven't, we may assist through the nearest embassy or consulate, or the 24-hour consular emergency centre.

How the Australian Government can help

The Australian Government may be able to help. However, we're limited how and when we can support for Australians overseas.

In many situations, you'll need to seek help from local authorities, your family, friends and travel insurer.

For emergency assistance, phone the 24-hour Consular Emergency Centre on +61 2 6261 3305 from anywhere in the world.

It's important you understand our limits, including in a crisis. Read the Consular Services Charter.

What we can do

  • We can choose to initiate a crisis response if we know Australians are, or could be, affected.
  • We can provide emergency consular support.
  • We can give you a list of local hospitals with doctors who speak English if you need medical assistance.
  • We can contact your relatives or friends, with your consent.

What we can't do

  • We can't guarantee your safety and security in another country, or provide you with personal security services.
  • We can't give you legal or medical advice.
  • We can't make decisions for you, or make you leave a country.
  • We can't make your travel arrangements.
  • We can't force local authorities to act.

Crisis response

The Australian Government has a dedicated crisis response function. This is part of the Consular Emergency Centre in the Department of Foreign Affairs and Trade (DFAT).

We activate a crisis response only if:

  • we learn there is, or has been, a crisis or national emergency overseas
  • our consular officials and intelligence community has confirmed the event
  • Australian citizens are in the area are (or could be) impacted by the event

Learn more about crisis response.

Registering with DFAT during a crisis

We no longer ask you to register your trip with us before you leave Australia. However, DFAT may set up a registration portal in the event of a crisis. This allows you or your family to register your location and contact details with us in the event you’re in the affected area.

If we open crisis registrations, we’ll publish the link on our website. If you’re planning to travel, subscribe to your destination and our news updates before you go.

Read more

  • What to do if there's a natural disaster. See advice for an earthquake, volcanic eruption, severe weather and bushfire.
  • What to do if there's a demonstration or terrorist situation nearby.
  • What to do if armed conflict is threating to, or has, broken out
  • Learn more about the Consular Emergency Centre (CEC) and crisis response.
  • Know how and when we can help. Read the Consular Services Charter.

See also

  • For help, contact your nearest Australian embassy or consulate (DFAT).
  • Look up your travel insurer's emergency helpline on Find an Insurer (Insurance council of Australia).
  • See more about listed terrorist organisations (National Security, Australian Government).

 

Related content

A volcano has erupted

Find out what to do if you're travelling overseas and a volcano has erupted in or near your location. Learn how and where to get help.

View details
There's a severe weather incident

What to do if you're travelling overseas and there's been a hurricane, tornado or other severe weather incident in or near your location.

View details
Staying safe when there's a natural disaster

A disaster can happen anywhere, anytime. However, some destinations experience certain types of natural disasters more often.

View details

Main navigation

  • When things go wrong
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    • Assaulted
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    • Robbed or mugged
    • Scammed
    • Sexually assaulted
  • Crisis or emergency
    • Demonstration
    • Armed conflict
    • Earthquake
    • Severe weather
    • Terrorist situation
    • Volcanic eruption
    • Bushfire
    • Nuclear incident
  • Australia's biosecurity and border controls

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Emergency consular assistance

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For how we can help you overseas see the Consular Services Charter.

Enquiries and feedback

For non-urgent enquiries, or to provide feedback on consular services that you've recently received, contact us online.

For information on notarial services, email legalisations.australia@dfat.gov.au

For information about Australian visas, contact the Department of Home Affairs.

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade

For more information go to about us.

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  • HomeHome
  • Before you go
    • The basics
      • Planning to travel during COVID-19: step by step
      • Destinations
      • Passport services
      • Visas
      • Insurance
      • Schengen
      • Travel advice explained
    • Who you are
      • Children
      • Dual nationals
      • LGBTI++
      • Mature
      • School leavers
      • Women
    • Activities
      • Adoption
      • Adventure
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
      • Religious events
      • Sporting events
    • Health
      • Mental health
      • Disability
      • Infectious diseases
      • Medical assistance overseas
      • Medical tourism
      • Medication
      • Pregnancy
      • Reciprocal health
      • Vaccinations
      • Death
    • Staying safe
      • Armed conflict
      • Assault
      • Cyber security
      • Demonstrations
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • AfricaBrowse destinations in Africa.
    • AmericasBrowse all destinations in the Americas.
    • AsiaBrowse all destinations in Asia.
    • EuropeBrowse all destinations in Europe.
    • Middle EastBrowse all destinations in the Middle East.
    • PacificBrowse all destinations in the Pacific.
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Kidnapped
      • Robbed or mugged
      • Scammed
      • Sexually assaulted
    • Crisis or emergency
      • Demonstration
      • Armed conflict
      • Earthquake
      • Severe weather
      • Terrorist situation
      • Volcanic eruption
      • Bushfire
      • Nuclear incident
    • Australia's biosecurity and border controls
  • Urgent helpLinks to help
  • Our servicesLinks to services
    • Consular Services Charter
      • Arabic
      • Chinese Simplified
      • Chinese Traditional
      • Indonesian
      • Thai
      • Vietnamese
    • Travel advice explained
    • Subscription
    • Crises
    • Passport services
    • Notarial services
      • Documents
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Voting overseas
    • Communities
      • العربية (Arabic)
      • Bahasa Indonesia
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • 日本語 (Japanese)
      • ภาษาไทย (Thai)
      • Tiếng Việt (Vietnamese)
      • Filipino community
      • Indian community
    • Resources
      • Consular State of Play
      • CHOICE travel insurance guide
      • Fact sheet: Travel Smart
      • Fact sheet: Missing overseas
      • Fact sheet: Arrested or jailed overseas
      • Fact sheet: Sexual assault overseas
      • Fact sheet: Death overseas
      • Consular Privacy Collection Statement