These audio recordings tell the story of the work of consular officers and how they assist Australians in need overseas.
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Dealing with human tragedy
Sue, manager of the Consular Emergency Centre, reflects on the hardest part of taking consular calls.
Helping Australians is a privilege
Katie, a consular officer, talks about what a privilege it is to be able to support Australians when they need it.
The most rewarding work
Leo, a consular officer, reflects on the most rewarding part of being a consular officer.
What makes a good consular officer
Katie, a consular officer, reflects on what makes a good consular officer.
Supporting clients in conflict zones
Greg, a consular officer, reflects on what it's like to help Australians in conflict and crisis zones.
Knowing you've made a difference
Sue, manager of the Consular Emergency Centre, talks about how meaningful it is to know consular work is making a difference in peoples lives.
It takes a team
Greg, a consular officer, talks about the importance of having a team to hand over cases to, so they can be managed around the clock.
The unpredictable nature of consular work
Greg, a consular officer, talks about the unpredictable nature of consular work and helping family members of Australians overseas.
One case at a time
Leo, a consular officer, talks about recognising the limits of what consular staff can do.