Skip to main content
Home - smartraveller.gov.au, be informed, be prepared - logo
Smartraveller
Facebook
Twitter
Instagram

Search Smartraveller

Browse destinations

Main navigation

  • HomeHome
  • Before you go
    • The basics
      • Planning to travel during COVID-19: step by step
      • Destinations
      • Passport services
      • Visas
      • Insurance
      • Schengen
      • Travel advice explained
    • Who you are
      • Children
      • Dual nationals
      • LGBTI++
      • Mature
      • School leavers
      • Women
    • Activities
      • Adoption
      • Adventure
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
      • Religious events
      • Sporting events
    • Health
      • Mental health
      • Disability
      • Infectious diseases
      • Medical assistance overseas
      • Medical tourism
      • Medication
      • Pregnancy
      • Reciprocal health
      • Vaccinations
      • Death
    • Staying safe
      • Armed conflict
      • Assault
      • Cyber security
      • Demonstrations
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • AfricaBrowse destinations in Africa.
    • AmericasBrowse all destinations in the Americas.
    • AsiaBrowse all destinations in Asia.
    • EuropeBrowse all destinations in Europe.
    • Middle EastBrowse all destinations in the Middle East.
    • PacificBrowse all destinations in the Pacific.
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Kidnapped
      • Robbed or mugged
      • Scammed
      • Sexually assaulted
    • Crisis or emergency
      • Demonstration
      • Armed conflict
      • Earthquake
      • Severe weather
      • Terrorist situation
      • Volcanic eruption
      • Bushfire
      • Nuclear incident
    • Australia's biosecurity and border controls
  • Urgent helpLinks to help
  • Our servicesLinks to services
    • Consular Services Charter
      • Arabic
      • Chinese Simplified
      • Chinese Traditional
      • Indonesian
      • Thai
      • Vietnamese
    • Travel advice explained
    • Subscription
    • Crises
    • Passport services
    • Notarial services
      • Documents
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Voting overseas
    • Communities
      • العربية (Arabic)
      • Bahasa Indonesia
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • 日本語 (Japanese)
      • ภาษาไทย (Thai)
      • Tiếng Việt (Vietnamese)
      • Filipino community
      • Indian community
    • Resources
      • Consular State of Play
      • CHOICE travel insurance guide
      • Fact sheet: Travel Smart
      • Fact sheet: Missing overseas
      • Fact sheet: Arrested or jailed overseas
      • Fact sheet: Sexual assault overseas
      • Fact sheet: Death overseas
      • Consular Privacy Collection Statement
Breadcrumb
  1. Home
  2. I've been robbed or mugged overseas

I've been robbed or mugged overseas

Last Updated
Friday, 12/08/2022

 

It's traumatic to be robbed or mugged, especially when travelling overseas, away from your support network. It can happen to anyone, anywhere, anytime. Even if you've taken steps to reduce your risks.

This page gives general advice on:

  • what to do immediately after a robbery or mugging
  • reporting a robbery or mugging overseas
  • claiming on travel insurance
  • how the Australian Government can help overseas.

A robbery or mugging may occur as part of another crime. Also see our general advice for if you've been assaulted, sexually assaulted or scammed overseas.

What to do after a robbery, mugging or theft

  • Get to safety.
  • Look after your health. If you're injured, get medical assistance
  • Report it to the local police.
  • Contact your travel insurer (and car hire company if carjacked)
  • Replace your stolen belongings

1. Think about your safety

Your safety is your first priority. You can replace your property, but you can't be replaced.

Get to safety. If you're already safe, stay put. If not, find somewhere well populated and well lit. If possible, find a police station, hospital or major hotel with security guards.

Don't chase after the perpetrator, or try to track them down yourself. They may respond with violence. Let local police handle it.

2. Look after your health

Look after your health. If you're injured, get medical assistance.

We publish local emergency contacts in the travel advice for each destination.

We also keep lists of local hospitals in each destination with doctors who speak English. Contact your nearest embassy or consulate, or call the 24-hour Consular Emergency Centre on +61 2 6261 3305.

3. Report it to the local police

Report the crime to the local police. We publish local emergency numbers in the travel advice for each destination.

Be aware that a local crime is a matter for local authorities. The Australian Government is limited in how and when it can get involved. See the Consular Services Charter.

Deciding if you'll report it

It's up to you if you'll report the robbery, theft, mugging or carjacking.

However, be aware that failing to report a crime is illegal in some countries. If so, and local police find out about it, they may arrest you. Before deciding not to report it, check the local law.

If you're the victim of a carjacking, failing to report the crime comes with other risks.

If the thief uses the car to break other laws (e.g. speeding), the police may think you were driving. They could arrest you for someone else's crime. Without a police report, you can't claim on car or travel insurance.

Gather evidence

You'll need to provide the police with everything you can remember about the incident. As soon as you can, write down the details.

  • Consider the perpetrator's physical attributes. This can include assumptions on age, weight, gender and nationality. Also remember their skin, hair and eye colour.
  • Remember what they said. Also, how they said it. Details that may seem small on the surface can help the police in their investigation.
  • Think about what you were doing at the time. Also think about what else was happening around you. What you were doing, and where, can also impact your travel insurance claim.
  • Try to remember who else was nearby when it happened. Criminals often work in groups. For example, a person you interacted with may have been the decoy for a pickpocket or bag snatch.

Be careful about accusing someone of theft. Don't just assume it's the hotel staff or another guest. If you make an accusation without proof, local police could arrest you for defamation.

Get a police report

Your insurer may also ask for some of these details and a copy of the police report.

4. Prevent fraud and identity theft

If someone has taken your passport, phone or bank card, you're at risk of fraud or identity theft (Australian Federal Police). You must act quickly.

Stolen passport

If someone has stolen your passport:

  • Contact your nearest Australian embassy or consulate, or
  • call the 24-hour Consular Emergency Centre in Australia on +61 2 6261 3305.

In some countries, you could also be arrested or jailed for not having your passport on you. Without it, you won't be able to leave the country to get home.

See our information about passports overseas.

Stolen phone

If someone has stolen your phone, use the remote wipe feature promptly.

Otherwise, if someone finds your phone and gets past your lock screen, they could access your personal information. This includes saved passwords and banking log-in details.

Learn more about how to remotely wipe your mobile phone. See what to do if your iPhone or iPad is lost or stolen (Apple) or how to find, lock or erase and Android device (Google).

Stolen credit or debit card

If someone has stolen your debit or credit card, contact your bank to cancel it immediately.

Criminals can use your cards to quickly empty your accounts, and run up a debt to the maximum limit. Most Australian financial institutions have 24-hour emergency numbers you can call from overseas.

5. Contact your insurer

Travel insurer

Contact your travel insurer. Tell them what happened.

You may wish to make a claim to:

  • replace your stolen property
  • repair or replace any damaged items from the incident
  • cancel or change your travel plans
  • get medical assistance if you're injured
  • exempt the car hire insurance excess, if you've been carjacked.

Check the fine print on your policy. Confirm what you can claim. Find out how to claim.

You can also find contact details of travel insurers in Australia on Find an Insurer (Insurance Council of Australia).

Car insurer, if carjacked

Carjacking is a violent, road-based crime. It's also a form of robbery.

The car insurance claims process is separate to your travel insurance claim. Most travel insurance policies don't include car insurance. However, some include car hire excess cover.

Car insurance is usually through the hire company. There may be a very large excess.

Ask the hire company about their car insurance claims process, and their excess.

6. Replace your stolen items

  • If you need a replacement passport, we can help. See our page on passports overseas.
  • If you need cash urgently, contact your travel insurer, family or friends. The Australian Government can't give you money.
  • If you need new credit or debit cards, contact your bank. Most have processes to express post replacement cards to your hotel or a local post office while travelling overseas.
  • To replace other stolen items you need while overseas, try to find local vendors. Understand that some items readily available in Australia may be hard to get overseas. This includes medications.

How the Australian Government can help if you've been robbed or mugged

Unless it's a passport, helping with stolen property is not typically a consular responsibility. In most cases, you need to take steps to resolve the situation yourself.

Understand how and when we can help Australians overseas. Read the Consular Services Charter.

What we can do

  • We can help you get a replacement passport or emergency passport.
  • We can support you to report your stolen passport to the Australian Passport Office and police in Australia.
  • We can give you a list of local lawyers that speak English. You may need a lawyer if you're arrested or jailed for not having the money to pay your bill or not having your passport on you.

What we can't do

  • We can't help you replace your items, unless it's a passport.
  • We can't loan or give you money to replace your items.
  • We can't help you find your lost property or conduct investigations.
  • We can't help you with your travel insurance claim.
  • We can't receive packages for you. We're not a post office. Ship your replacement items to a local post office or your accommodation.

Read more

  • Act quickly if your passport is lost, stolen or damaged overseas. See passports overseas.
  • If someone stole your cards or cash, you may have money issues. See money problems overseas.
  • Understand how and when we can help. Read the Consular Services Charter.

See also

  • Report a missing passport immediately. Find an Australian embassy or consulate overseas (DFAT).
  • Learn about identity fraud (Australian Federal Police).
  • Learn what to do if someone else has your identity documents (iDcare).
  • Find contact details for travel insurers in Australia. See Find an Insurer (Insurance Council of Australia).

Related content

I've been assaulted overseas

Assault and violence can happen to anyone, anywhere. Read this page for advice on what to do immediately after an assault while travelling.

View details
Scams that affect travellers

Before you go overseas, be aware of some of the common scams that happen to travellers. Take steps to minimise your risk.

View details
Reducing the risk of assault

Read our general advice on reducing your risk of being assaulted. See practical tips on staying safe and avoiding danger.

View details

Main navigation

  • When things go wrong
    • Arrested or jailed
    • Lost property
    • Medical assistance
    • Money problems
    • Someone is missing
    • Someone died
  • Crime overseas
    • Assaulted
    • Kidnapped
    • Robbed or mugged
    • Scammed
    • Sexually assaulted
  • Crisis or emergency
    • Demonstration
    • Armed conflict
    • Earthquake
    • Severe weather
    • Terrorist situation
    • Volcanic eruption
    • Bushfire
    • Nuclear incident
  • Australia's biosecurity and border controls

Was this information helpful?

Your feedback will help us improve your experience.

Emergency consular assistance

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For how we can help you overseas see the Consular Services Charter.

Enquiries and feedback

For non-urgent enquiries, or to provide feedback on consular services that you've recently received, contact us online.

For information on notarial services, email legalisations.australia@dfat.gov.au

For information about Australian visas, contact the Department of Home Affairs.

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade

For more information go to about us.

Information in other languages

Find information in other languages.

 

Follow us

Facebook

Twitter

Instagram

RSS

News and resources

Read our latest news.

View resources for travel industry and media.

Footer

Australian Government logo. Department of Foreign Affairs and Trade
  • Privacy policy
  • Copyright
  • Cookies and analytics
  • Accessibility
  • Disclaimer
  • Legal
  • Sitemap

Main navigation

  • HomeHome
  • Before you go
    • The basics
      • Planning to travel during COVID-19: step by step
      • Destinations
      • Passport services
      • Visas
      • Insurance
      • Schengen
      • Travel advice explained
    • Who you are
      • Children
      • Dual nationals
      • LGBTI++
      • Mature
      • School leavers
      • Women
    • Activities
      • Adoption
      • Adventure
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
      • Religious events
      • Sporting events
    • Health
      • Mental health
      • Disability
      • Infectious diseases
      • Medical assistance overseas
      • Medical tourism
      • Medication
      • Pregnancy
      • Reciprocal health
      • Vaccinations
      • Death
    • Staying safe
      • Armed conflict
      • Assault
      • Cyber security
      • Demonstrations
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • AfricaBrowse destinations in Africa.
    • AmericasBrowse all destinations in the Americas.
    • AsiaBrowse all destinations in Asia.
    • EuropeBrowse all destinations in Europe.
    • Middle EastBrowse all destinations in the Middle East.
    • PacificBrowse all destinations in the Pacific.
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Kidnapped
      • Robbed or mugged
      • Scammed
      • Sexually assaulted
    • Crisis or emergency
      • Demonstration
      • Armed conflict
      • Earthquake
      • Severe weather
      • Terrorist situation
      • Volcanic eruption
      • Bushfire
      • Nuclear incident
    • Australia's biosecurity and border controls
  • Urgent helpLinks to help
  • Our servicesLinks to services
    • Consular Services Charter
      • Arabic
      • Chinese Simplified
      • Chinese Traditional
      • Indonesian
      • Thai
      • Vietnamese
    • Travel advice explained
    • Subscription
    • Crises
    • Passport services
    • Notarial services
      • Documents
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Voting overseas
    • Communities
      • العربية (Arabic)
      • Bahasa Indonesia
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • 日本語 (Japanese)
      • ภาษาไทย (Thai)
      • Tiếng Việt (Vietnamese)
      • Filipino community
      • Indian community
    • Resources
      • Consular State of Play
      • CHOICE travel insurance guide
      • Fact sheet: Travel Smart
      • Fact sheet: Missing overseas
      • Fact sheet: Arrested or jailed overseas
      • Fact sheet: Sexual assault overseas
      • Fact sheet: Death overseas
      • Consular Privacy Collection Statement