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  2. Our services

Our services

Last Updated
Friday, 09/04/2021

We deliver a range of consular services for Australians travelling or living overseas. We deliver our services through Australian embassies, high commissions and consulates overseas.

Understand when and how we can help. Read the Consular Services Charter.

  • Travel advisories
  • Subscription service
  • General travel advice
  • Legalising documents
  • Overseas voting
  • Passport services
  • Consular emergency support
  • Crisis response
  • Information in other languages
  • Resources

 

Travel advice for destinations

We prepare and publish travel advice for over 170 destinations. We assign an advice level to each destination.

  • Travel advice explained
  • Travel advice for your destinations

Subscription service

We offer a subscription service. You can subscribe to stay in the loop when we update your destination's travel advisory.

  • Subscribe to updates for your destinations.

General advice on travel topics

We provide general advice on a range of travel topics. See our advice for

  • Before you go
  • While you're away

Voting overseas

We offer some voting services overseas. We deliver these services at some of our embassies, high commissions and consulates.

  • Voting while overseas

Legalising documents (notarial services)

We offer a range of notarial services.

  • Documents in Australia
  • Documents overseas

Passport services

We offer passport services in Australia through the Australian Passports Office. We deliver passport services overseas through our embassies, high commissions and consulates.

  • Passport services

Consular emergency support and crisis response

We provide urgent support for Australians overseas. We deliver this service though our embassies, high commissions and consulates.

We also support Australians through our 24-hour Consular Emergency Centre in Canberra.

In some situations, we initiate a crisis response. This is usually when a crisis affects many Australians in a destination.

  • Consular emergency support
  • Our crisis response

Information in other languages

We provide the Consular Services Charter and general travel information in 6 other languages.

  • Communities

Resources

We offer printable brochures on different travel topics, and offer bulk printing to businesses.

  • Resources

See also

  • Learn about the services delivered by the Department of Foreign Affairs and Trade (DFAT).
  • Find contact details for Australian embassies, high commissions and consulates (DFAT).
  • Getting or renewing a passport (Australian Passport Office).

Related content

Consular Services Charter

The consular charter outlines the consular services and assistance provided by the Australian Government. In some circumstances, our assistance may be limited.

View details
Australia's biosecurity and border controls

Information on biosecurity processes and border controls before and after your arrival in Australia.

View details
Notarial services (legalising documents) overseas

The Department of Foreign Affairs and Trade provides notarial services overseas. We deliver these services through our embassies and consulates.

View details

Main navigation

  • Consular Services Charter
    • Arabic
    • Chinese Simplified
    • Chinese Traditional
    • Indonesian
    • Thai
    • Vietnamese
  • Travel advice explained
  • Subscription
  • Crises
  • Passport services
  • Notarial services
    • Documents
    • Documents in Australia
    • Documents overseas
    • Certificate of No Impediment
    • Notarial forms
  • Voting overseas
  • Communities
    • العربية (Arabic)
    • Bahasa Indonesia
    • 中文 简体 (Chinese Simplified)
    • 中文繁體 (Chinese Traditional)
    • 日本語 (Japanese)
    • ภาษาไทย (Thai)
    • Tiếng Việt (Vietnamese)
    • Filipino community
    • Indian community
  • Resources
    • Consular State of Play
    • CHOICE travel insurance guide
    • Fact sheet: Travel Smart
    • Fact sheet: Missing overseas
    • Fact sheet: Arrested or jailed overseas
    • Fact sheet: Sexual assault overseas
    • Fact sheet: Death overseas
    • Consular Privacy Collection Statement

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Emergency consular assistance

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For how we can help you overseas see the Consular Services Charter.

Enquiries and feedback

For non-urgent enquiries, or to provide feedback on consular services that you've recently received, contact us online.

For information on notarial services, email legalisations.australia@dfat.gov.au

For information about Australian visas, contact the Department of Home Affairs.

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade

For more information go to about us.

Information in other languages

Find information in other languages.

 

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News and resources

Read our latest news.

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Main navigation

  • HomeHome
  • Before you go
    • The basics
      • Planning to travel during COVID-19: step by step
      • Destinations
      • Passport services
      • Visas
      • Insurance
      • Schengen
      • Travel advice explained
    • Who you are
      • Children
      • Dual nationals
      • LGBTI++
      • Mature
      • School leavers
      • Women
    • Activities
      • Adoption
      • Adventure
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
      • Religious events
      • Sporting events
    • Health
      • Mental health
      • Disability
      • Infectious diseases
      • Medical assistance overseas
      • Medical tourism
      • Medication
      • Pregnancy
      • Reciprocal health
      • Vaccinations
      • Death
    • Staying safe
      • Armed conflict
      • Assault
      • Cyber security
      • Demonstrations
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • AfricaBrowse destinations in Africa.
    • AmericasBrowse all destinations in the Americas.
    • AsiaBrowse all destinations in Asia.
    • EuropeBrowse all destinations in Europe.
    • Middle EastBrowse all destinations in the Middle East.
    • PacificBrowse all destinations in the Pacific.
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Kidnapped
      • Robbed or mugged
      • Scammed
      • Sexually assaulted
    • Crisis or emergency
      • Demonstration
      • Armed conflict
      • Earthquake
      • Severe weather
      • Terrorist situation
      • Volcanic eruption
      • Bushfire
      • Nuclear incident
    • Australia's biosecurity and border controls
  • Urgent helpLinks to help
  • Our servicesLinks to services
    • Consular Services Charter
      • Arabic
      • Chinese Simplified
      • Chinese Traditional
      • Indonesian
      • Thai
      • Vietnamese
    • Travel advice explained
    • Subscription
    • Crises
    • Passport services
    • Notarial services
      • Documents
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Voting overseas
    • Communities
      • العربية (Arabic)
      • Bahasa Indonesia
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • 日本語 (Japanese)
      • ภาษาไทย (Thai)
      • Tiếng Việt (Vietnamese)
      • Filipino community
      • Indian community
    • Resources
      • Consular State of Play
      • CHOICE travel insurance guide
      • Fact sheet: Travel Smart
      • Fact sheet: Missing overseas
      • Fact sheet: Arrested or jailed overseas
      • Fact sheet: Sexual assault overseas
      • Fact sheet: Death overseas
      • Consular Privacy Collection Statement