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Consular Services Charter

The Department of Foreign Affairs and Trade, through our network of overseas offices, help Australians in trouble overseas. The Charter signifies our commitment to providing effective, prompt and courteous consular services delivered in an equitable way to all Australian citizens. This includes services for Australians living in rural, remote and regional areas, and those with disabilities.

This Charter was written in consultation with our clients and staff. The Department of Foreign Affairs and Trade monitors performance regularly under this Charter and reviews its provisions periodically. We welcome feedback on the Charter.