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Updated: 02 Mar 2022

Lost or damaged property overseas

Updated: 02 Mar 2022

What to do if you're overseas and lose or damage your property.

Updated: 21 May 2021

Road safety

Updated: 21 May 2021

Whether your in a car, riding a motorbike or buzzing around town on a scooter, know the risks and take steps to stay safe on the roads.

Updated: 27 Aug 2020

Travelling by air

Updated: 27 Aug 2020

Aviation safety and maintenance standards vary throughout the world. This page can help you make informed decisions about which airline to travel with.

Updated: 11 Nov 2019

Reducing the risk of sexual assault and harassment

Updated: 11 Nov 2019

Sexual assault and harassment can happen anywhere to anyone. Read this page to learn more about preventing sexual assault when travelling.

Updated: 14 Nov 2019

Getting around

Updated: 14 Nov 2019

Explore these pages for general advice to help have a safe and hassle-free journey while you are getting around.

Updated: 13 Nov 2019

Arrested or jailed overseas

Updated: 13 Nov 2019

If you're arrested or jailed overseas, you have the right to contact the Australian Government.

Updated: 26 Nov 2019

Someone is missing overseas

Updated: 26 Nov 2019

Learn what to do if you're worried about the welfare of an Australian overseas. See advice and information about missing persons.

Updated: 13 Nov 2019

When things go wrong overseas

Updated: 13 Nov 2019

Most Australians have a great time overseas, however, sometimes things don't go as planned. See our page for general advice when things go wrong overseas.

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Emergency consular assistance

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For information about Australian visas, contact the Department of Home Affairs.

General enquiries

For non-urgent enquiries, contact us online.

To provide feedback on consular services that you've recently received, email consular.feedback@dfat.gov.au

For further information on notarial services, email legalisations.australia@dfat.gov.au

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade.

For how we can help you overseas see the Consular Services Charter.

For more information go to about us.

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Main navigation

  • HomeHome
  • Before you go
    • The basics
      • Planning to travel during COVID-19: step by step
      • Destinations
      • Passport services
      • Visas
      • Insurance
      • Schengen
      • Travel advice explained
    • Who you are
      • Children
      • Dual nationals
      • LGBTI++
      • Mature
      • School leavers
      • Women
    • Activities
      • Adoption
      • Adventure
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
      • Religious events
      • Sporting events
    • Health
      • Disability
      • Infectious diseases
      • Medical assistance overseas
      • Medical tourism
      • Medication
      • Mental health
      • Pregnancy
      • Reciprocal health
      • Vaccinations
      • Death
    • Staying safe
      • Armed conflict
      • Assault
      • Cyber security
      • Demonstrations
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • AfricaBrowse destinations in Africa.
    • AmericasBrowse all destinations in the Americas.
    • AsiaBrowse all destinations in Asia.
    • EuropeBrowse all destinations in Europe.
    • Middle EastBrowse all destinations in the Middle East.
    • PacificBrowse all destinations in the Pacific.
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Kidnapped
      • Robbed or mugged
      • Scammed
      • Sexually assaulted
    • Crisis or emergency
      • Demonstration
      • Armed conflict
      • Earthquake
      • Severe weather
      • Terrorist situation
      • Volcanic eruption
      • Bushfire
    • Australia's biosecurity and border controls
  • Urgent helpLinks to help
  • Our servicesLinks to services
    • Consular Services Charter
      • Arabic
      • Chinese Simplified
      • Chinese Traditional
      • Indonesian
      • Thai
      • Vietnamese
    • Travel advice explained
    • Subscription
    • Crises
    • Passport services
    • Notarial services
      • Documents
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Voting overseas
    • Communities
      • العربية (Arabic)
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • Bahasa Indonesia
      • ภาษาไทย (Thai)
      • Tiếng Việt (Vietnamese)
      • Filipino community
      • Indian community
      • Malaysian community
    • Resources
      • CHOICE travel insurance buying guide: COVID-19 edition
      • CHOICE travel insurance guide
      • Fact sheet: Travel Smart
      • Fact sheet: Missing overseas
      • Fact sheet: Arrested or jailed overseas
      • Fact sheet: Sexual assault overseas
      • Fact sheet: Death overseas
      • Consular Privacy Collection Statement