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  3. Welcome to our new website!

Welcome to our new website!

Boy running with toy rockets

Lift off!  We’ve redesigned Smartraveller to better communicate our travel advice so you can be informed and prepared about overseas travel. And return home safely.

What’s new?

It’s important to us that you know and understand what to expect from us when you sign up to a service. That’s why we’ve simplified subscription. When you subscribe to receive travel advice updates - by simply supplying your name and email address - we will deliver updates straight to your inbox.

When you subscribe to our new SMS subscription service - by supplying your mobile number - will can send you critical alerts via SMS in the event of a crisis overseas.

We offer the latest, authoritative travel advice for 177 travel destinations to help you make informed decisions.  Our travel advice is clearer, with the essential security and safety information communicated in a more readable and accessible format. You can now access the travel advisories from any device, at any time and download and print them to take them with you on the go.

Our travel advice is informed by a range of sources, including our Australian diplomatic missions around the world, threat assessments from ASIO, other Australian Government departments and of course feedback from you and your travel experience. 

Read more on how we assess and present the risks.

Can’t find the registration page?

You’ll notice there is no registration page on this new site. We designed the trip registration system 16 years ago as a crisis management tool.  It was intended to give us a head start on contacting and checking the welfare of Australians in a crisis zone.

The world has changed a lot since then.  There are more and easier ways for you to stay in touch with friends, families and employers.  We have access to more information and stronger cooperation networks with government and industry partners.

We know from the experience of managing crises over this time, that the most comprehensive and reliable information we receive on the whereabouts and welfare of Australians in a crisis is what we get from you and your family, friends, employers, travel agents or tour operators when something happens.  Very rarely if ever was the pre-registered data helpful to our crisis response. In fact, it often diverted our resources when they were most stretched from those who needed our help.

We will still be there in a crisis if you need our help.

We know change takes time. We’ve prepared some frequently asked questions to assist with the change.

Contacting us for help in a crisis

In the event of a crisis, we will activate a crisis page on our website. It will make it easier for you or someone you know to contact us if you need help. It will supplement the consular emergency centre hotline.

We also quickly deploy consular staff on the ground in a major crisis. Our network of embassies and consulates will be working with local authorities and our consular partners to find and help you as quickly as possible.

The new system reflects the reality of effective and modern crisis management. It allows us to focus on those most in need.  

Feedback

To provide feedback on the new website:

Connect with Smartraveller on Facebook and Twitter

Email us at Smartraveller@dfat.gov.au

Contact us

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For non-urgent enquiries, visit the contact page

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade.

For how we can help you overseas see the Consular Services Charter.

For more information go to about us.

Resources

View resources for travel industry and media.

Feedback

To provide feedback on our website or subscription service, email us at smartraveller@dfat.gov.au

To provide feedback on consular services that you have recently received, email consular.feedback@dfat.gov.au

Information in other languages

Find information in other languages.

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Main navigation

  • HomeHome
  • Before you go
    • The basics
      • Destinations
      • Passport services
      • Visas
      • Insurance
      • Schengen
      • Travel advice explained
    • Who you are
      • Children
      • Dual nationals
      • LGBTI++
      • Mature
      • School leavers
      • Women
    • Activities
      • Adoption
      • Adventure
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Cultural events
      • Religious events
      • Sporting events
    • Health
      • Disability
      • Infectious diseases
      • Medical assistance overseas
      • Medical tourism
      • Medication
      • Mental health
      • Pregnancy
      • Reciprocal health
      • Vaccinations
      • Death
    • Staying safe
      • Assault
      • Demonstrations
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • AfricaBrowse destinations in Africa.
    • AmericasBrowse all destinations in the Americas.
    • AsiaBrowse all destinations in Asia.
    • EuropeBrowse all destinations in Europe.
    • Middle EastBrowse all destinations in the Middle East.
    • PacificBrowse all destinations in the Pacific.
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Kidnapped
      • Robbed or mugged
      • Scammed
      • Sexually assaulted
    • Crisis or emergency
      • Demonstration
      • Earthquake
      • Severe weather
      • Terrorist situation
      • Volcanic eruption
    • Australia's biosecurity and border controls
      • COVID-19 portal
  • Urgent helpLinks to help
  • Our servicesLinks to services
    • Consular Services Charter
      • Arabic
      • Chinese Simplified
      • Chinese Traditional
      • Indonesian
      • Thai
      • Vietnamese
    • Travel advice explained
    • Subscription
    • Crises
    • Passport services
    • Notarial services
      • Documents
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Voting overseas
    • Communities
      • العربية (Arabic)
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • Bahasa Indonesia
      • ภาษาไทย (Thai)
      • (Tiếng Việt) Vietnamese
      • Filipino community
      • Indian community
      • Malaysian community
    • Resources
      • Missing overseas
      • Fact sheet: Arrested or jailed overseas
      • Fact sheet: Sexual assault overseas
      • Fact sheet: Death overseas
      • Fact sheet: Travel Smart
      • Consular Privacy Collection Statement
      • CHOICE travel insurance guide
      • Before you go checklist
  • COVID-19
    • COVID-19
      • The impact of COVID-19 on international travel
      • Leaving Australia
      • Trying to get home
      • Staying overseas
      • COVID-19 vaccinations
      • Mental health and wellbeing
      • General FAQs
    • Travel zones