Welcome to our new website!

Lift off!  We’ve redesigned Smartraveller to better communicate our travel advice so you can be informed and prepared about overseas travel. And return home safely.

What’s new?

It’s important to us that you know and understand what to expect from us when you sign up to a service. That’s why we’ve simplified subscription. When you subscribe to receive travel advice updates - by simply supplying your name and email address - we will deliver updates straight to your inbox.

When you subscribe to our new SMS subscription service - by supplying your mobile number - will can send you critical alerts via SMS in the event of a crisis overseas.

We offer the latest, authoritative travel advice for 177 travel destinations to help you make informed decisions.  Our travel advice is clearer, with the essential security and safety information communicated in a more readable and accessible format. You can now access the travel advisories from any device, at any time and download and print them to take them with you on the go.

Our travel advice is informed by a range of sources, including our Australian diplomatic missions around the world, threat assessments from ASIO, other Australian Government departments and of course feedback from you and your travel experience. 

Read more on how we assess and present the risks.

Can’t find the registration page?

You’ll notice there is no registration page on this new site. We designed the trip registration system 16 years ago as a crisis management tool.  It was intended to give us a head start on contacting and checking the welfare of Australians in a crisis zone.

The world has changed a lot since then.  There are more and easier ways for you to stay in touch with friends, families and employers.  We have access to more information and stronger cooperation networks with government and industry partners.

We know from the experience of managing crises over this time, that the most comprehensive and reliable information we receive on the whereabouts and welfare of Australians in a crisis is what we get from you and your family, friends, employers, travel agents or tour operators when something happens.  Very rarely if ever was the pre-registered data helpful to our crisis response. In fact, it often diverted our resources when they were most stretched from those who needed our help.

We will still be there in a crisis if you need our help.

We know change takes time. We’ve prepared some frequently asked questions to assist with the change.

Contacting us for help in a crisis

In the event of a crisis, we will activate a crisis page on our website. It will make it easier for you or someone you know to contact us if you need help. It will supplement the consular emergency centre hotline.

We also quickly deploy consular staff on the ground in a major crisis. Our network of embassies and consulates will be working with local authorities and our consular partners to find and help you as quickly as possible.

The new system reflects the reality of effective and modern crisis management. It allows us to focus on those most in need.  

Feedback

To provide feedback on the new website:

Connect with Smartraveller on Facebook and Twitter

Use our online contact form.