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Contact

Emergency contacts

Consular emergency assistance

The Consular Emergency Centre (CEC) provides 24-hour support for Australians with serious and urgent needs. It is also for the friends and family of Australians overseas.

For urgent consular assistance, contact the CEC on:

  • phone +61 2 6261 3305
  • phone 1300 555 135 within Australia

Don't contact the CEC for non-urgent help. If you need consular assistance for a non-urgent matter, contact the nearest Australian embassy or consulate.

The Consular Services Charter outlines how and when we can help Australians overseas.

Local emergency assistance

Each destination’s travel advisory lists local contact numbers for emergencies. This includes contact details for:

  • local police if you're a victim of a crime
  • ambulance for medical emergencies
  • fire and other emergency services
  • the nearest Australian embassy or consulate

Australian embassies and consulates overseas

Australia has embassies and consulates in many countries around the world. In Commonwealth countries, our embassies are known as high commissions. In some countries we are represented in several major cities.

Where we don't have official representation, our partner nations can assist Australians through consular service sharing agreements.

We deliver a range of services at our embassies and consulates. We can provide help and consular emergency assistance, as well as overseas passport and notarial services.

See the list of Australian embassies and consulates overseas.

Passport contacts

If your passport is lost or stolen overseas, contact the nearest Australian embassy or consulate during business hours. Also report it to the police immediately. This may help you get your passport back, with insurance claims and prevent identity theft.

If it's outside business hours, contact the 24-hour Consular Emergency Centre on:

  • phone +61 2 6261 3305
  • phone 1300 555 135 within Australia

If you're overseas with a non-urgent passport need, contact your nearest Australian embassy or consulate during business hours.

If you're in Australia, and for all other enquiries, contact the Australian Passport Office during business hours.

Smartraveller on social media

We use social media to keep Australian travellers informed while overseas. We also provide practical advice for people planning their travel.

  • Follow us on Twitter to receive critical information in times of crisis.
  • Like us on Facebook and stay connected with like-minded people by joining the conversation.

Learn more about how we use and moderate our social media channels.

Subscription help

You can subscribe for updates about the destinations you're travelling to, or through. When we update the destination's travel advisory or advice level, we'll email you. You can also opt in to receive SMS ‘critical alerts’ for crises overseas. This service supplements our standard travel advice subscription sent via email. We may choose to send you an SMS 'critical alert' for urgent information in the event of a crisis.

If you need help subscribing, or managing your subscription, email smartraveller@dfat.gov.au.

Travel insurance contacts

If you need to contact your travel insurer, first look for their contact details in the policy documents they sent you. Most have 24-hour emergency assistance phone lines.

The Insurance Council of Australia also lists contact details for travel insurers in Australia on their Find an Insurer website.

Feedback

Consular services feedback

We welcome your comments on our consular services. This helps us to identify areas that need improvement, or where changes would make sense.

Sharing your experiences may help other Australians avoid difficulties overseas. It may also help others appreciate how and when consular services can help.

You can comment on our services by emailing consular.feedback@dfat.gov.au, or writing to us.

First Assistant Secretary
Consular and Crisis Management Division
Department of Foreign Affairs and Trade
RG Casey Building
BARTON ACT 0221

If you’re dissatisfied with the response you receive, you can contact the Commonwealth Ombudsman's Office in Australia.

Learn more about what and when we can help Australian overseas. Read the Consular Services Charter.

Smartraveller website feedback

You can help other travellers, by helping us improve this website. If you find any issues, bugs, errors or opportunities to improve, let us know.

Email your feedback about our website to smartraveller@dfat.gov.au.

Media enquiries

For media enquiries, contact the Department of Foreign Affairs and Trade.

Read more

  • See our advice of what you can do when things go wrong overseas.
  • For how and when we can help you overseas, see the Consular Services Charter.
  • See country-specific contact information for each destination.
  • Be the first to know official government advice when travelling, subscribe to our travel advice.
  • Learn how we protect your privacy.

See also

  • The Department of Foreign Affairs and Trade maintains the Smartraveller website.
  • See the list of Australian Government embassies, high commissions, consulates, multilateral missions and representative offices overseas.
  • Look up contact details for travel insurance providers on Find an Insurer.

Related content

Australia's biosecurity and border controls

Information on biosecurity processes and border controls that follow your arrival in Australia.

View details
Certificates of No Impediment (CNI) to Marriage

If you're going overseas to get married, you may need a Certificate of No Impediment to Marriage (CNI) to prove you're free to marry.

View details
Notarial services (legalising documents) in Australia

Explore this page for information about how to find out if you need your document legalised and which documents we can legalise in Australia.

View details

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  • Contact
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Contact us

The Australian Government provides 24-hour consular emergency assistance.

+61 2 6261 3305 from overseas

1300 555 135 from within Australia

For non-urgent enquiries, visit the contact page

About us

Smartraveller is provided by the Australian Department of Foreign Affairs and Trade.

For how we can help you overseas see the Consular Services Charter.

For more information go to about us.

Resources

View resources for travel industry and media.

Feedback

To provide feedback on our website or subscription service, email us at smartraveller@dfat.gov.au

To provide feedback on consular services that you have recently received, email consular.feedback@dfat.gov.au

Information in other languages

Find information in other languages.

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News

Read our latest news.

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Main navigation

  • HomeHome
  • Before you go
    • The basics
      • Destinations
      • Passport services
      • Visas
      • Insurance
      • Schengen
      • Travel advice explained
    • Who you are
      • Children
      • Dual nationals
      • LGBTI++
      • Mature
      • School leavers
      • Women
    • Activities
      • Adoption
      • Adventure
      • Backpacking
      • Business
      • Living and working overseas
      • Marriage
      • Studying
      • Surrogacy
      • Volunteering
    • Major events
      • Hajj
      • Ramadan
    • Health
      • Disability
      • Infectious diseases
      • Medical assistance overseas
      • Medical tourism
      • Medication
      • Mental health
      • Pregnancy
      • Reciprocal health
      • Vaccinations
      • Death
    • Staying safe
      • Assault
      • Demonstrations
      • Earthquakes and tsunamis
      • Kidnapping
      • Natural disasters
      • Partying safely
      • Piracy
      • Scams
      • Severe weather
      • Sexual assault
      • Terrorism
      • Theft and robbery
    • Laws
      • Carrying or using drugs
      • Child sex offences
      • Female genital mutilation
      • Forced marriage
    • Getting around
      • Air travel
      • Boat travel
      • Cruising
      • Public transport
      • Road safety
  • Destinations
    • View all destinations
    • AfricaBrowse destinations in Africa.
    • AmericasBrowse all destinations in the Americas.
    • AsiaBrowse all destinations in Asia.
    • EuropeBrowse all destinations in Europe.
    • Middle EastBrowse all destinations in the Middle East.
    • PacificBrowse all destinations in the Pacific.
  • While you're away
    • When things go wrong
      • Arrested or jailed
      • Lost property
      • Medical assistance
      • Money problems
      • Someone is missing
      • Someone died
    • Crime overseas
      • Assaulted
      • Kidnapped
      • Robbed or mugged
      • Scammed
      • Sexually assaulted
    • Crisis or emergency
      • Demonstration
      • Earthquake
      • Severe weather
      • Terrorist situation
      • Volcanic eruption
    • Australia's biosecurity and border controls
      • COVID-19 portal
  • Urgent helpLinks to help
  • Our servicesLinks to services
    • Consular Services Charter
      • Arabic
      • Chinese Simplified
      • Chinese Traditional
      • Indonesian
      • Thai
      • Vietnamese
    • Travel advice explained
    • Subscription
    • Crises
    • Passport services
      • Passports in Australia
      • Passports overseas
    • Notarial services
      • Documents
      • Documents in Australia
      • Documents overseas
      • Certificate of No Impediment
      • Notarial forms
    • Voting overseas
    • Communities
      • العربية (Arabic)
      • 中文 简体 (Chinese Simplified)
      • 中文繁體 (Chinese Traditional)
      • Bahasa Indonesia
      • ภาษาไทย (Thai)
      • (Tiếng Việt) Vietnamese
      • Filipino community
      • Indian community
      • Malaysian community
    • Resources
      • Missing overseas
      • Fact sheet: Arrested or jailed overseas
      • Fact sheet: Sexual assault overseas
      • Fact sheet: Death overseas
      • Fact sheet: Travel Smart
      • Consular Privacy Collection Statement
      • CHOICE travel insurance guide
      • Before you go checklist
  • COVID-19
    • COVID-19
      • Leaving Australia
      • Trying to get home
      • Returning home
      • Staying overseas
      • Overseas financial assistance
      • Overseas financial assistance FAQs
      • General FAQs
      • Registration FAQs