COVID-19: Registering with DFAT
This page provides information on the DFAT COVID-19 registration portal. Read on to learn more about:
- What the DFAT registration portal is, and what registering does
- Who should register
- How to register
- Frequently asked questions
What is the DFAT registration portal?
The DFAT registration portal is a database where Australian citizens and permanent residents who are currently overseas and have been trying to return home but haven't been able to can register their details with DFAT.
NOTE: This registration portal is not for use by Australians in Australia who are planning to travel in the future.
Registering your details with DFAT does not guarantee we can facilitate your return to Australia. The Government is doing everything it can to help Australians overseas to return. However the number of seats on flights into Australia is limited by the quarantine capacity made available by states and territories. The Government continues to prioritise offers for facilitated commercial flights to vulnerable Australians seeking to return home.
Registering allows us to better understand who's trying to return home and helps us with our planning. DFAT will use the information you provide in your registration to assess your situation. We'll contact you if we need more information or have information regarding potential flights that may become available.
Who can register with DFAT
The registration portal is for:
- Australian citizens
- Australian permanent residents (PR), and
- immediate family members of Australian citizens and PRs with supporting evidence of their relationship, a valid visa and an exemption to enter Australia.
who have been trying to return to Australia but have been unable to.
Register your details in the registration portal if:
- you're currently overseas and have been trying to return home but haven't been able to
- you fall into the categories listed above
Do not register if:
- you don't have a valid visa or exemption to enter Australia
- you aren't a citizen, PR or their immediate family member
- you're currently overseas and don't want to return to Australia
- you're currently overseas and aren't planning to return just yet
- you're currently overseas and you don't need help in returning, or
- you're in Australia and plan to travel in the future. Subscribe for travel advice and news updates instead.
Only complete one registration which includes details for each member of your family. Prior to registering please check that you do not have a previous registration, which may have been done on your behalf by someone in your traveling party.
It's important to include as much detailed information as you can about your circumstances when you register with us, so we can understand and more rapidly assess your situation. This includes any medical or other vulnerabilities affecting you or your family members. We can only assess vulnerability based on the information you provide to us.
Personal information provided to DFAT is protected by law, including the Privacy Act 1988. Read the Consular Privacy Collection Statement for more information.
You don't need to register to receive consular assistance.
If you need urgent consular assistance, contact the nearest Australian embassy, high commission or consulate or call the 24/7 consular emergency number in Canberra on +61 2 6261 3305.
How to register
To register with DFAT, go to the registration portal.
If you think you may have registered before, try logging in before creating a new record.
- Read about financial assistance that may be available if you're experiencing financial distress
- Learn about Australian re-entry and quarantine measures
- Read about facilitated commercial flights
Frequently asked questions
I’ve registered, when will I hear from DFAT?
DFAT will contact you by email if we can offer you a flight. Continue to access and update your registration so it reflects your current circumstances.
I'm planning to travel from Australia in the future. Do I need to register my details now?
No. The registration portal is not used to register future travel plans.
If you're in Australia and plan to travel in the future, subscribe for travel advice and news updates instead.
I'm planning on returning to Australia but I don't need assistance. Do I need to register with DFAT?
No. You don't need to let us know you're coming back to Australia. Australian citizens and Australian permanent residents don't need to apply for an exemption to enter Australia.
However, check entry requirements for the state or territory you'll be returning to. For more information on what to expect when you arrive see our page on arriving home.
The airline you're flying with may have its own requirements for boarding – make sure you check these before you travel.
I forgot my password for my registration. Can you help?
If you've forgotten your password, you can reset it using the ‘Forgot Your Password’ link in the login screen (https://covid19.dfat.gov.au/citizeninformation/s/).
The system will send you a password reset link to your email. Check your spam/junk inbox if you don’t receive the email.
The preferred browser for accessing your registration is Google Chrome. If you have issues with Chrome, try a different browser or clearing your cached files or cookies.
Is this different to the registration system Smartraveller used to have?
Yes. The old registration system was for registering future travel plans. We no longer have this system. The purpose of this current registration portal is to help us better understand who is seeking to return home and how we can be most effective in helping.
If you're currently overseas but don't want to return to Australia, or if you're in Australia and plan to travel in the future, subscribe for travel advice and news updates instead.
You don't need to register to receive consular assistance.
Many destinations are putting different entry and exit rules in place for vaccinated travellers. Read more to find out about COVID-19 vaccinations and travel.
Australia has strict border measures in place to protect the health of the Australian community.