DFAT provides consular services to Australians through our headquarters in Canberra and through 170 Australian embassies, high commissions and consulates (overseas posts) established in many, though not all, countries. We help Australians in trouble and produce travel advice to help Australians avoid difficulties overseas. We also provide limited legal processes, called notarial services, these include:
For these services consular fees apply.
Not all countries have an Australian diplomatic or consular post. However, there is usually an Australian post in the region. Most Australian posts are located in capital cities (eg. London and Washington) however some are in regional centres (eg. Shanghai and Los Angeles). At a number of locations consulates are headed by honorary consuls, who provide limited consular services on behalf of the Australian Government.
In some countries where there is no Australian overseas post, there are formal arrangements between Australia and Canada for consular assistance to be provided to Australians by Canadian embassies, high commissions and consulates. Informal arrangements also exist with other consular services including those of the United Kingdom and United States to provide consular assistance to Australians in need.
Address and telephone numbers of Australian embassies, high commissions and consulates can be found in local telephone directories, hotels, tourist offices or police stations in the country concerned. For consular assistance you can contact the relevant overseas post.
A directory of Australian overseas posts and Canadian posts that assist Australians appears in the Travel Smart: hints for Australian travellers booklet. This booklet is issued free with your passport.
DFAT’s 24-hour Consular Emergency Centre (CEC) in Canberra provides emergency consular services all day, every day, right around the world. Many Australian travellers can be automatically connected to the CEC or given a reverse-charge number to call, simply by telephoning the Australian embassy, high commission or consulate in the country they are visiting.
In a consular emergency if you are unable to contact the Australian embassy, high commission or consulate you can contact the CEC from anywhere in the world on +61 2 6261 3305.
The CEC is also an advisory line for concerned family members in Australia and can be called on 1300 555 135 (for the cost of a local call within Australia).
More about the Consular Services Charter