smartraveller.gov.au - Department of Foreign Affairs and Trade
It's a must see destination.
It's a must see destination.
10. Before departing Australia check whether you are regarded as a national of the country you intend to visit. Research whether holding dual nationality has any implications for your travel.
Q - How do I register a group of people travelling together?
A - Contact the department on 1300 555 135 and provide your e-mail address. We can then e-mail out a spreadsheet to be completed with all group member's details. This can then be e-mailed back to our address and we will register the group.
Q - After clicking submit I receive an error that the date is wrong. I've checked it but I still get the error.
A - Check that each date meets the required format of dd/mm/yyyy (no spaces). Remember to check all dates including birth, passport issue, passport expiry, arrival and departure dates. For instance, if you were to enter 7th of April 2007, you would enter 07/04/2007 with no spaces.
Q - I am travelling to more than five destinations but there is only space for five. How do I record the extra destinations?
A - Each registration may record up to five destinations. To register more than five destinations you must complete another registration.
Q - I am travelling on a cruise ship stopping in many different countries. How do I record this?
A - Complete registration details providing as much information about the cruise as possible - including at least ship, company, departure port and arrival port. The ship name can be placed in the street address field. You should also show each country being visited and the dates you arrive and depart that country.
Q - My details have changed. How do I update my registration?
A - If you are travelling to another destination you must complete a new registration. If you only need to update minor details, such as passport or contact number, arrival or departure dates, contact an officer of the Department of Foreign Affairs and Trade who will be able to make those changes for you. Phone 1300 555 135.
Q - I just tried to print my registration and only one destination appeared. Have the others been registered?
A - When printing your registration on line, only the active or viewable destination will print with your personal details. The destinations previously entered will be saved with the displayed destination.
Q - Can I confirm my details have been recorded?
A - A confirmation page will be displayed several seconds after you press 'Submit Form'.
Q - I am getting a message that pop-up windows are being blocked
A - As the registration process uses pop-up windows you will need to allow pop up windows while registering or disable the pop-up window blocker while registering
Q. - I press "Register with Us" on the Smartraveller page but nothing happens.
A - This problem is being investigated. It is believed that in some recent versions of Microsoft Internet Explorer some previously available options have been disabled. There may however be a number of other reasons why this seen. If you experience this difficulty, we ask that you check some specific Internet Explorer configuration options and report the following to registration.help@dfat.gov.au:
1) What version of web browser are you using?
2) Does the browser have "Enable for Active Scripting" switched on?
(If using Internet Explorer, Active Scripting needs to be enabled. To do this, select Tools-Internet Options-Security. Make sure that Internet zone is selected and click the Custom Level button. Scroll down to Scripting and select Enable for Active Scripting)
3) Are you connecting through a firewall?