smartraveller.gov.au - Department of Foreign Affairs and Trade
It's a must see destination.
It's a must see destination.
The department values your comments on the consular assistance we provide. They keep us informed on what we are doing right and how we can further improve to provide you with the highest-quality consular services.
We take all complaints seriously and treat all complaints with impartiality and confidentiality.
Sharing your experiences may help Australians to avoid difficulties overseas and appreciate what level of assistance can be provided by Australian consular officers.
DFAT may, as part of the smartraveller campaign, use or disclose details of your situation to improve and promote awareness of consular services available to Australian overseas. These details may also be used in DFAT's representations to other governments on your behalf. If you consent to the use of your details in these ways, please select the 'I consent' button on the Consular Feedback Form. Your name may be changed to protect your identity.
To submit feedback on the consular assistance you have received:
Please do not use these numbers or the e-mail address above for queries relating to travel advice. We do not have any further information to that is not included in the travel advice published on the internet.
DFAT will take your complaint seriously and we will investigate and respond with a full reply within 10 working days from the date of receipt in Canberra. If we cannot give you a full reply within this timeframe, we will advise you when we expect to do so and keep you informed with a progress report. Please ensure you provide us with your complete contact details to allow us to respond.
If you are dissatisfied with the response you receive from DFAT, you can contact the Commonwealth Ombudsman’s Office in Australia. The office contact details are: